리뷰 (1,054)

전체 평점
3.5
평점 수준당 개수
  • 평점의 77%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 15%가 별 1개입니다
2023년 9월 14일

very bad customer support. there is not any type of customer support. Fake

Santonil
인도
앱 사용 기간 19일
2022년 5월 11일

Very rarely i do this. installed this app and subscribed for ultimate plan. From day 1 the whats app icon was not showing properly on the website after landing on any page, every-time when new page is browsed one has to refresh page to make the icon visible . We escalated this issue with video recording, it took good 14 days to fix this issue with multiple follow ups, and the issue got resolved creating major issue on our website i.e our "add to cart" and "checkout" button stopped working. It took 2 days for us to identify that when there was NO sale happening and some buyers complained. 2) We then escalated this new issue to them, and we are sitting and waiting for them to fix this, and our live website has currently non-working "add to cart" and "checkout" button. Will wait till today for any positive outcome, if not shall uninstall the app for good.

www.thetimberguy.com
인도
앱 사용 기간 27일
2023년 2월 18일에 편집됨

The app that was "free" has been updated and started charging unauthorized amounts. The terms are not clear, much less the descriptions to find out where the charges are being made. One day the app was good, I don't recommend it anymore. Just follow the latest comments to see a lot of complaints.

Confortismo
브라질
앱 사용 기간 25일
2023년 2월 22일

Customer support is poor, no one is replying to the emails being sent for support. Unsatisfied with the service

ahomesgrace.com
인도
앱 사용 기간 22일
답글 SuperLemon App개 2023년 3월 10일

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

2023년 11월 15일

Finger weg! App und Support total schwach 3 Sterne sind zu übertrieben...

Nezutec XMAS Onlineshop
독일
앱 사용 기간 1일
2023년 3월 27일

La atencion al cliente pesima, nunca se contactan con nosotros. tenia la opcion para pero me toca cancelar la suscripcion al producto porque tengo un bug que no se puede quitar de esa app. les escrito correos les digo que me contacten y no recibo respuesta.

Enduro Industry
콜롬비아
앱 사용 기간 19일
답글 SuperLemon App개 2023년 4월 4일

Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible.
Realmente apreciamos su paciencia.

2020년 11월 23일

Server penosi, app che si blocca dopo 2 messaggi che ho mandato.
Mi fate perdere ipù tempo cosi che aggiungengo il contatto manualmente

C.farma&beauty
이탈리아
앱 사용 기간 18일
답글 SuperLemon App개 2020년 11월 25일

Ci scusiamo per l'inconveniente causato, abbiamo risolto il problema e monitoreremo tali incidenti per evitare tali incidenti in seguito. Fateci sapere se doveste riscontrare problemi scrivendoci a support@superlemon.xyz. Saremo felici di aiutarti. :)

2023년 12월 13일

not sure how to use no customer care just for the trial option we log in now not able to use or not able to delete contacts from app

I FOR INTERIOR
인도
앱 사용 기간 대략 2시간
2023년 6월 27일

Avoid it! Bugs, bad support and don't refound saing that you accept the policies. and stop sending trash mail, no unsubscription option. totally illegal

F&P CRASH SRLS
이탈리아
앱 사용 기간 10일
답글 SuperLemon App개 2023년 7월 14일

Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced with our app.. We would like to assure you that your satisfaction is our top priority, and we are committed to addressing this issue promptly.
Please raise your concern with our support team, it would have taken only a few minutes to address this matter.
We will do everything we can to make your experience with Superlemon positive again!

2021년 12월 13일

La nueva versión tiene muchos errores. No cargar todas las ordenes en el panel de extensión para chrome. En correo con soporte solo piden disculpas por las molestias ocasionadas, pero no dan solución. No se puede enviar lemon desde el móvil. Con la versión anterior sí se podía. Al momento de cargar nuevamente el whatsapp Web, no aparecen las plantillas y las ordenes no cargan. Esto retrasa el tiempo de trabajo. Se pierde tiempo, y por ende, dinero. NO RECOMIENDO LA NUERVA VERSIÓN HASTA QUE SE MEJORE. Esperamos por un arreglo de esas fallas de servicio tan importantes para tiendas de alto volumen.

MANOLOS TIENDA
스페인
앱 사용 기간 10일
답글 SuperLemon App개 2021년 12월 13일

Hola,
Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en support@superlemon.xyz y seguramente lo resolveremos lo antes posible.