리뷰 (1,061)

전체 평점
3.8
평점 수준당 개수
  • 평점의 77%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 15%가 별 1개입니다
2023년 8월 17일

It was a good app, but they start to charging me and I don't know why If I have the free plan. Also an app of WhatsApp and they don't have WhatsApp support, so wrong. The worst support, I send an e-mail days before and there's no answer yet

Al Recibir Ecuador-Tienda En Linea
에콰도르
앱 사용 기간 7개월
2023년 2월 23일

I always used this, but they changed the interface, now people gotta plug their phone number and they asked you to update to free but they can charge $500. I dont get it, it was a great app, i recommended it to all my students

winterimports
도미니카 공화국
앱 사용 기간 4개월
2020년 12월 13일

The App is super simple to use. Yet, should you have any problems, reaching out to support IS A TASK!!!
Maybe they should use their own app so we can reach them instantly??????????? The app worked fine initially, now it doesn't work at all and I just cannot reach support to help me out

The Fat Little Penguin
인도
앱 사용 기간 4개월
답글 SuperLemon App개 2020년 12월 13일

Hi, we reached out to you by email. We have asked you to share the error that you are facing when trying to contact us.

2023년 1월 13일

VERY VERY BAD SUPPORT SERVICE........................................................................

INFLUENZA.mi
이탈리아
앱 사용 기간 3개월
답글 SuperLemon App개 2023년 1월 16일

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

2023년 1월 24일

Abondoned Cart Not Working, Pls Help ASAP, Order Confirmation Sms Going but Customers Not Recieving Whatapp Msg for Abondoned Carts

TRUNEXT®
인도
앱 사용 기간 대략 1개월
답글 SuperLemon App개 2023년 1월 25일

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

2021년 2월 24일

I installed the APP in my store yesterday and it is very easy to configure, its interface is clean and simple to use, for someone who does not have knowledge it will help a lot ... I give two stars because the most important thing in this application is not the WhatsApp Widged, but the automatic sending of an abandoned cart message ... unfortunately the template they have configured is very simple and they do not allow editing ... I asked them to help me to customize it and they refused ... I want to tell you that not all online stores are the same and each one has its own style to communicate with its customers, when they solve that problem I will hire their services and recommend them to my community.

Tecno-Moda HN
온두라스
앱 사용 기간 대략 1개월
2021년 3월 25일

Crashed on the first attempt of usage. Let us see what happens later on. I did not have a wonderful experience with the app as such till now.

TheGrandOutlet
인도
앱 사용 기간 25일
답글 SuperLemon App개 2021년 3월 25일

Hi,

Thanks for writing to us.

Apologies for any inconvenience caused earlier, you can write to us at support@superlemon.xyz so that we can verify the issue and help you get it resolved.

2023년 3월 6일

Even you have good features but you bacame an aggressive, sticky and unpleasant app. You are sticking to the add to cart, to checkout to collect customer data but that can't be mandatory as not everyone using WA. In plus, without any consent and settings from our side - you generated 20% discount codes for customers on a market where 5% is already to much.... Your customer support poor and mainly just automated answers - no willingness to sort the problems.....That can be an option what you restricted and can't setup our 4th store. So deleting you from everywhere.... Good luck

DECKO US
미국
앱 사용 기간 15일
답글 SuperLemon App개 2023년 3월 10일

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

2023년 6월 8일에 편집됨

I can't disable the optin widget, I hate it!! The support doesn't exist, never send me back a verification for checkout

SoCool Boutique
이탈리아
앱 사용 기간 8일
답글 SuperLemon App개 2023년 6월 12일

Thank you for reaching out to us and sharing your feedback. We sincerely apologize for any inconvenience caused by the inability to disable the optin widget and the lack of support you experienced during the checkout process. We understand that this has been frustrating for you, and we genuinely appreciate your patience.

Regarding the verification email for checkout, we apologize for the oversight. Our customer support team is dedicated to providing timely assistance, and it is disappointing to hear that we fell short in this instance. We will investigate the matter further to ensure that such delays do not occur in the future.

We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!

2021년 5월 16일

No aparece en móviles, es la segunda vez que la instalo después de 6 meses y solo ha funcionado 5 min. pasa lo mismo que antes, aparece en ordenadores pero no en móviles, tengo puesta la opción de que aparezca en los dos lugares. si mañana sigue así la desinstalo y nunca mas.

ChikaChick
스페인
앱 사용 기간 대략 2시간
답글 SuperLemon App개 2021년 5월 18일

Hi,

Apologies for the inconvenience caused, We were facing this issue intermittently and this issue has been fixed now. Kindly write to us at support@superlemon.xyz if you are still facing the issue.