전체 평점
3.5
평점 수준당 개수
  • 평점의 77%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 15%가 별 1개입니다
2024년 2월 11일

sch*fo totale

Smart Hub
이탈리아
앱 사용 기간 9일
2023년 5월 17일

Old version was great.
The new version is garbage for small businesses.
They changed the app to be suitable only for large businesses despite most Shopify customers are small businesses.

בקו טבאקו
이스라엘
앱 사용 기간 3년 초과
답글 SuperLemon App개 2023년 5월 24일

Thank you for taking the time to share your feedback with us. We appreciate hearing from our valued customers like you.

We understand your frustration with the recent changes made to our app. We strive to provide a platform that caters to businesses of all sizes, including small businesses like yours. Our intention was to enhance the overall user experience and introduce new features that could benefit a wider range of users.

However, we recognize that these changes may not have met your expectations. We apologize for any inconvenience this has caused. Your feedback is invaluable to us, and we will take it into careful consideration as we continue to improve our services.

Thank you again for sharing your thoughts. We appreciate your support and remain dedicated to serving your needs.

2023년 5월 7일

I have used this app for 3 years, 2 years were ok. Now this app automaticly changed my settings and more of USD 300 was stolen by them with messages that I never authorized

TU beauty store
콜롬비아
앱 사용 기간 3년 초과
답글 SuperLemon App개 2023년 5월 24일

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with our app. We understand the frustration caused by the unauthorized changes to your settings and the loss of USD 300.
We would like to clarify the charges displayed on the Shopify billing page. The charges you see are usage-based fees, which are associated with the sending of automated WhatsApp messages. Additionally, we never send messages without taking explicit permission from Merchants.

Superlemon is deeply integrated with Shopify, allowing us to send various automated messages such as abandoned cart notifications and order update messages. You can review and manage these messages in the Automation section of our platform.

It's important to note that we clearly state on our plans page that our free plan does not include a flat subscription fee. However, we do charge a usage-based fee. Additionally, we never send messages without taking explicit permission from Merchants.

If you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to support you and ensure your satisfaction.

2023년 5월 12일

This is the worst app so far I came across. They don't even care or solve merchant issues. They don't even have a call support and they don't respond to mails. I have to wait for many days to resolve any issues.

Chirukaanuka
인도
앱 사용 기간 3년 초과
답글 SuperLemon App개 2023년 5월 24일

Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you have had with our app. We understand the frustration caused by the lack of timely support and resolution of merchant issues.

We acknowledge that we fell short of your expectations in this case. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued customers.

We would like to assure you that your concerns are important to us, and we are committed to addressing them promptly. We are currently implementing measures to enhance our customer support system, including exploring options for call support and streamlining our email response process.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We look forward to the opportunity to make things right and regain your trust.

2024년 4월 2일

kommpet sinnlos

MyCreme
오스트리아
앱 사용 기간 2일
2023년 10월 17일에 편집됨

dont use this app , they charge you money without working ! no customer support no answer since 5 days ! and they have take the money! very poor !

DPM69 | De Puta Madre 69 Italian Fashionbrand
이탈리아
앱 사용 기간 3일
2023년 4월 22일

They abandon customer support, no replies, chat button does not work from mobile safari and mozilla. Terrible experience!

Roble.Store
스페인
앱 사용 기간 3년 초과
답글 SuperLemon App개 2023년 4월 24일

Hello Customer,

We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challenging, but rest assured we are here to help.

We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!

2023년 5월 4일

muy buena aplicación, la recomiendo.
la verdad me sorprendió por que es una aplicación que esta muy bien y cumple con con lo que dicen.

larodshop
페루
앱 사용 기간 대략 1개월
2023년 5월 16일

¡Gracias! por esta funcional y eficiente aplicación - Merccadeo+Soporte en WhatsApp, es realmente útil - totalmente recomendable.

Mundo Ofertas lo certifica, en virtud a buenos resultados en el mundo del comercio electrónico.

Mundo Ofertas
멕시코
앱 사용 기간 대략 1개월
답글 SuperLemon App개 2023년 5월 24일

¡Gracias por recomendarnos en tu reseña! Nos complace haber hecho que su experiencia con nosotros sea excelente y estaremos más que felices de ayudarlo.

2024년 2월 23일

pls cancel my payment

Doon Memories The Baker
인도
앱 사용 기간 대략 2시간