Marketing+Support on WhatsApp , 리뷰 1,053개
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This is the worst app so far I came across. They don't even care or solve merchant issues. They don't even have a call support and they don't respond to mails. I have to wait for many days to resolve any issues.
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you have had with our app. We understand the frustration caused by the lack of timely support and resolution of merchant issues.
We acknowledge that we fell short of your expectations in this case. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued customers.
We would like to assure you that your concerns are important to us, and we are committed to addressing them promptly. We are currently implementing measures to enhance our customer support system, including exploring options for call support and streamlining our email response process.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We look forward to the opportunity to make things right and regain your trust.
Cambian la aplicacion a su gusto sin avisar, me di cuenta despues de días que funcionaba completamente diferente y los clientes
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible.
Realmente apreciamos su paciencia.
Old version was great.
The new version is garbage for small businesses.
They changed the app to be suitable only for large businesses despite most Shopify customers are small businesses.
Thank you for taking the time to share your feedback with us. We appreciate hearing from our valued customers like you.
We understand your frustration with the recent changes made to our app. We strive to provide a platform that caters to businesses of all sizes, including small businesses like yours. Our intention was to enhance the overall user experience and introduce new features that could benefit a wider range of users.
However, we recognize that these changes may not have met your expectations. We apologize for any inconvenience this has caused. Your feedback is invaluable to us, and we will take it into careful consideration as we continue to improve our services.
Thank you again for sharing your thoughts. We appreciate your support and remain dedicated to serving your needs.
I have used this app for 3 years, 2 years were ok. Now this app automaticly changed my settings and more of USD 300 was stolen by them with messages that I never authorized
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with our app. We understand the frustration caused by the unauthorized changes to your settings and the loss of USD 300.
We would like to clarify the charges displayed on the Shopify billing page. The charges you see are usage-based fees, which are associated with the sending of automated WhatsApp messages. Additionally, we never send messages without taking explicit permission from Merchants.
Superlemon is deeply integrated with Shopify, allowing us to send various automated messages such as abandoned cart notifications and order update messages. You can review and manage these messages in the Automation section of our platform.
It's important to note that we clearly state on our plans page that our free plan does not include a flat subscription fee. However, we do charge a usage-based fee. Additionally, we never send messages without taking explicit permission from Merchants.
If you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to support you and ensure your satisfaction.
Was using the free version just for the widget, but recently some clients came to us saying they have been receiving unsolicited whatsapp messages in english (our store is in portuguese). Turns out this app launched new features and turned them on by default, which also means they charged us $64,32 and sent over 800 whatsapp messages to our clients in a foreign language. VERY upset with this. I want my money back.
This was the most problematic thing that happened, but once they did an update which behaved badly with other apps and broke our site. And another time I was testing our sales funnel and discovered they had inserted an optin checkbox for whatsapp messages on product pages.
The features are interesting and they have been developing a lot of new features. Would be great, but the transparency on what is actually being published to our store (and charged) is very bad.
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business.
Have a good day :)
BE AWARE THEY COMIT FRAUD, THEY ADD POPUPS ALL OVER YOUR PLACE WITHOUT CONCENT. THEY SPAM YOUR COSTUMERS WEEKS LATER AND SELL WHATS APP DATA BASES
THEY CHANGED THE CORE OF THE APP WITHOUT CONCENT OR APROVAL. NOW THEY DEMAND THE COSTUMER TO LEAVE THEIR WHATS APP NUMBER OR THEY WONT SEND THE MESSAGE. ALSO THEY FORCE YOU INTO THIS. NO SUPPORT RESPONSE EITHER. BUYER BE AWARE THIS IS FISHY, THEY MAKE RELEVANT CHANGES WITHOUT APPROVAL.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
The app used to be good, after the last update it is completely bad, I do not recommend!
I want a refund for the last two months!
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
updated to paid version .
no support . WhatsApp phone number now cannot be used .
I try to contact support but till now no answer so far, I upgrade my plan to create a campaign but I can not create at teamplet I keep sending emails but it seems that I am sending them to the empty space there is no support from them at all
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
This new look is not user friendly. I can't recover most flof my abandoned carts. I really hate working with this app now I enjoyed the last one. This doesn't fit into my phone screen at all. I can't see the customer details. It's really not user friendly at all
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.