Marketing+Support on WhatsApp , 1 054 vurderinger

Samlet vurdering
3,5
Antall per vurderingsnivå
  • 77 % av vurderingene er 5 stjerner
  • 4 % av vurderingene er 4 stjerner
  • 2 % av vurderingene er 3 stjerner
  • 2 % av vurderingene er 2 stjerner
  • 15 % av vurderingene er 1 stjerner
Redigert 4. april 2024

Feels like a fraud. I was getting billed without any usage and being on the free plan. Customer support didn't react to my complaint.

Update: Customer Service finally responded. They linked all charges to the automation in the app but none of the automation functions were activated on my side - so I still confirm a fraud. Won't be fighting further over the couple of bucks. Just stay away from this app.

Whisky Grail
Sveits
Rundt 3 år bruker appen
11. april 2024

No customer service. Impossible to reach someone even if you want to pay but have a few questions.

Serranía
Colombia
Rundt 3 år bruker appen
29. januar 2024

Please can you stop billing me. I uninstalled the app a few months ago but you keep billing me. I would like to kindly ask that you stop. Thank you.

OneClick Supplies
Storbritannia
Nesten 3 år bruker appen
5. februar 2024

Abdoned cart recovery is not at all working. A support ticket and multiple follow ups didn't get any responses. Pathetic customer support.

MyLang
India
Over 3 år bruker appen
17. mars 2024

terrible support team, absolutely zero response over a week.

Tie The Bun
India
Over 1 år bruker appen
24. november 2023

I have been using the free version for a long time. Then I decided to upgrade my plan and it was a disaster. Faced so many issues within the app, tried to contact support but either they are very busy or just lame. My issues are still pending. Templates are approved on Facebook but they are pending in apps.

MAYASHA
India
Over 4 år bruker appen
10. april 2024

worst service

KASSA
India
2 dager bruker appen
Redigert 25. januar 2024

It started out as a great solution. But for some reason some features suddenly stopped working, for example the automated messages for abandoned carts. We have tried to reach out to the team, but received no quick response. Honestly starting to look for another solution.

LABOTHECAIRE
Saudi-Arabia
Nesten 3 år bruker appen
SuperLemon App svarte 7. september 2023

Dear Customer,

Sincere apologies for the poor customer support experience. Please note in the last month, we faced a few issues regarding WhatsApp templates of Automated messages.

The service was interrupted for some time, but we made sure things were back on track within a few hours. I hope you understand!

Sorry for the inconvenience caused.

17. mai 2023

We used this app for over a year and it worked super well. However they changed their plan and didn't let us know over email. The app stopped working and we learned from our customers.... ON TOP OF THAT, THEY INSERTED A POP UP IN OUR CART PAGE that STOPPED OUR CUSTOMERS FROM PROGRESSING TO CHECKOUT. We never signed up for any pop up, never allowed it. In summary, we had a 90% DROP in our checkout process. This app directly impacted our sales today negatively (our sales dropped 90% vs our daily average).

amai
Brasil
Nesten 2 år bruker appen
SuperLemon App svarte 24. mai 2023

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced due to recent changes to our app.

Regarding the unexpected pop-up on your cart page, we deeply apologize for this intrusion. It was never our intention to interfere with your checkout process or hinder your customers' experience. We understand the impact this had on your sales, and we genuinely apologize for any loss you experienced as a result. We should have disabled the pop-up for your store immediately after the complaint. Sincere apologies for the delay.

If you have any further concerns or questions, please don't hesitate to reach out to support@superlemon.xyz. We are here to assist you and regain your trust.

13. desember 2023

not sure how to use no customer care just for the trial option we log in now not able to use or not able to delete contacts from app

I FOR INTERIOR
India
Rundt 2 timer bruker appen