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I do not like this update, they raised the price and half of the features that I used before have been removed. I used to send manual messages to customers and was able to create templates with my customer order info. Now that's completely gone. I deleted the app and I'll be looking for another alternative.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Muito bom. Fácil de usar fácil de configurar e tenho design bonito e deixou minha loja mais prática e não complete com a template da loja.
It is more convenient for my customer direct contact us. So, I am very happy on using it. But now I got a suggestion for this apps, do your apps got the function to auto reply to customer on their abandoned cart?
Hello! Thank you for posting such a wonderful review. We truly appreciate it 😁
Thank you for your feedback about the app. We have reached out to you on your email so that we can understand your feedback better and make a note of it.
Cheers!
Preetam
This whatsapp app goes above and beyond what is expected. After weighing all of the possibilities, we decided that superlemon was the best option in the market. Great Features!.
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business.
Have a good day :)
The worst possible app. I am revising my review now. SuperLemon has been purchased by GupShup and has become an orphaned child. No support. No one to respond to your questions. Got an API through SuperLemon and suffering still. No one in GupShup knows anything about SuperLemon. Horrible. Avoid at all cost. There are a million other providers that provide way better service than these blokes.
Hi, Apologies for any inconvenience caused. Can you please raise a ticket by emailing to support@superlemon.xyz. We will help you resolve your query ASAP.
No me deja vincular la cuenta comercial de Facebook, no deja personalizar las plantillas, algunos procesos están en ingles.
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted con respecto al problema y lo resolveremos lo antes posible.
Agradecemos mucho su paciencia.
great extension, thnak you for this so beautiful ads ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ); ;) ;) ;) ;) ;) ;)
Using superlemon for almost a year. Very happy over all. Very good for small businesses. Could improve on the pricing front though.
Hello User,
Thanks for writing to us. We are working on a new Build of our application where new Features will be introduced and new pricing will be provided too in the new build.
Regards,
Team Superlemon
Hi guys, I just start using it this app, and loving it.
I will see results after sending messages for abandoned chek outs to my costumers.
However- I cant reach out to you by email, seems like something is not working, so I need to ask here, what does means charges per usage 300$ may apply?
What usage is this refering to?
Loooking forward to hearing from you.
Thank you
Hi there, thank you so much for using our app. We appreciate having you here :)
Regarding your question, I have reached out to your registered email address and additionally I'm posting a clarification here to make sure it reaches you.
Usage charge applies to Automated WhatsApp messages. Automated messages work similar to SMS, where WhatsApp charges us for every message sent and the rates vary by country.
Because we don't charge you any upfront amount for messages, and because we don't have a recharge or credit system, we basically charge you every time a message is sent successfully.
The $300 is the upper limit that we can charge you in a month. We set a high limit to ensure that larger stores don't face any interruption in service.
If you are not using our Automated messages feature, don't worry. You won't have any extra charges beyond the monthly subscription fees.
I hope this clarifies your doubt. If you still have questions, I have reached out over email or you can reach me at this address - preetam@superlemon.xyz
Have a nice day :)
Preetam Nath
Team SuperLemon
Nice app and helpful, I hope it will be always free :-)
thank you for creating it in Shopify.
I don't know why 100 characters I am tired trying to find something to write