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I have been using Superlemon since the beginning and it was a great app. In the meantime a new team picked it up and the development and support have been HORRENDOUS. They update the app to a non-functional beta version right before Black Friday/Christmas. They automatically inject random popups and thank you page widgets that you CANNOT DISABLE. The support copy pastes the same template message regardless of your issue. For one specific problem we had on tablets, it took them 4 months to reply.
Hi,
Apologies for any inconvenience caused to you. We are looking into your issue and we will surely solve it as soon as possible.
Thanks.
very bad customers support,not able to see if automated msges are being sent to the customers are not
estou tendo uma experiência ruim, desde ontem tentando acessar meu painel para fazer configurações e nada, a pagina simplesmente não abre!!
se hoje eu não conseguir resolver vou desinstalar o aplicativo.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Hace unos cobros exagerados sin haber habilitado ningún servicio adicional, deberían informarle al cliente el porque de los cobros adicionales
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible. Realmente apreciamos su paciencia.
No puedo enviar mensajes de whatsapp de forma manual para confirmar con mis clientes. Ha quitado la forma manual y es más complicado para contactar con clientes nuevos. Sería bueno que se agregara la opción de poder enviar mensajes de forma manual con una plantilla personalizada por uno mismo.
Hola,
Disculpas por cualquier inconveniente que te haya causado. Estamos analizando tu consulta y seguro que la resolveremos lo antes posible.
Gracias.
Worst , send couple of mail for assistance. No response . Subscription is on and app is not working.
Hi,
Please accept our apologies for any inconvenience caused.
We have approved your Opt-in request. If you need any assistance with the App's, please contact support@superlemon.xyz.
You can count on us to help you.
Thank you
La app no esta funcionando desde el dia de ayer, no redirige el envío de mensajes de carrito abandonados a whatsapp, alguien mas con el mismo problema?
Hola,
Disculpas por la demora en la respuesta,
Existe un problema con la generación de códigos de descuento en la plataforma Shopify que, a su vez, está afectando nuestro mensaje manual con códigos de descuento. Nuestro equipo de desarrolladores está trabajando para solucionar este problema con el equipo de Shopify. Mientras tanto, puede enviar mensajes manuales sin códigos de descuento o usar códigos de descuento generados por usted manualmente y usarlos mientras envía los mensajes.
Seguramente le avisaremos cuando se solucione el problema.
Saludos,
Anuj
This app is automatically creating new changes to my store. Completely useless app. I want to remove all the unncessary features asap!
kommpet sinnlos
I do not like this update, they raised the price and half of the features that I used before have been removed. I used to send manual messages to customers and was able to create templates with my customer order info. Now that's completely gone. I deleted the app and I'll be looking for another alternative.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.