Marketing+Support on WhatsApp , 1 053 recensioner
Förfina
-
Efter omdömen
The app was working well until their recent update. Now I cannot even send abandoned cart messages. Support team is not helpful.
Hi,
Sorry for any inconvenience this may have caused you. Can you share the difficulty you are facing with the Superlemon app at support@superlemon.xyz?
We will surely help you to use the new application.
Thanks
Have been using their paid version since 3-4 months now. Not able to automate messages for order confirmation (CRM related functionality). Terrible customer support! Wish there were a few better alternatives in the Shopify App Store.
Apologies for the delayed response, Our developers were able to fix your issue, you can now enable the templates and send all the automated messages from your own private number which was submitted for WhatsApp API. Apologies for the inconvenience caused earlier.
Buenas, desde la semana estoy esperando respuesta de soporte y aun no tengo solución, los mensajes automatizados de whatsapp no están llegando, solo dice enviado a operador.
Hola,
Disculpas por cualquier inconveniente que te haya causado. Estamos analizando tu consulta y seguro que la resolveremos lo antes posible.
Gracias.
ERROR!!! DONT WORK, WHEN YOU UNINSTALL APP THE LOGO WHATSAPP STILL SHOW!!! I DONT WANT THISSS DO SOMETHING!!! DONT RECOMEND!
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Support is not all that they say it is. After multiple back and forth with them. They were not able to resolve a simple issue. The agent refused to escalate the issue to the manager. The last thing they said was it would take a month or so and get rolled out with the next update. I don't have any faith in what the agent has said. Will have to wait and see. This review is legit, I have all the emails to share if any MANAGER would like to get in touch and ask me.
Useless app. I tried multiple times for Whatsapp Business API. But it doesn't work. Their support is very poor. They give delayed responses
MAL EXPERIENCIA CON VERSION BETA.. YA CAMBIE DE APLICACION, YA NO SE PUEDE MANDAR MENSAJES MANUALES EN CRM
Hola,
Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en support@superlemon.xyz y seguramente lo resolveremos lo antes posible.
Bad decision in the last update, the Manual Orders CRM was a so good feature and you change it, I understand what you want to achieve but could be with a smoothly transition. Hope you can fix it or improve it soon, at this time I will uninstalling, maybe later I will use you again. Good luck.
Hi,
Please accept our apologies for any inconvenience caused. Our team is working to bring back the Manual Messaging feature similar to the previous version, which will be released in the second week of December.
If you need any assistance with the App's updated interface, please contact support@superlemon.xyz.
You can count on us to help you.
Thank you
POOR SUPPORT NO PROPER REPLY FROM SUPPORT TEAM TAKEN 9.99$ AND NOT RESPONDING TO ME NO WHATSAPP NOTIFICATION TO COUSTOMER
Hi,
Apologies for any inconvenience caused to you. We are looking into your issue and we will surely solve it as soon as possible.
Thanks.
no sirve para nada, desde que lo actualizaron, ya no sale el chat, se queda en una pantalla para colocar el número, y ahora q actualizan dice q es gratis pero q autorizamos un cargo de hasta 500usd, es muy confuso
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible. Realmente apreciamos su paciencia.