Marketing+Support on WhatsApp , 1,054 รีวิว
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The customer support is very nice and helpful. The app does what it should do and everything is perfect.
It doesn't allow to disable some widgets or you must get an extra verification step to control your own account, this verification was not completed by superlemon in over a month. Every update took a lot of time and their response time is very long. We had to switch to a different app as we never recieved any answer from them.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
Recomendo a todos, aplicativo fantástico que ira facilitar sua comunicação com o cliente, parabéns ao desenvolvedor.
Este aplicativo é simplesmente maravilhoso! Fácil de configurar, e foi um divisor de águas na minha loja! Comecei a vender após instalar este App.
Considero nota 1000! Super recomendo !!! Excelente !!!
Sono un piccolo imprenditore e questa app è un'applicazione fondamentale per i miei negozi. Uno dei miei negozi accetta il pagamento in contrassegno come metodo di pagamento, il che rende più facile il processo di verifica dell'ordine.
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business.
Have a good day :)
The app has created a mess with our clients. Auto order cancel has NOT been selected. Yet when the client replies to the COD with No, their system cancels the order on shopify! But that is not the only issue. The cancelation does NOT restock the item in inventory. Reached out to support, they keep passing the buck to someone else. We finally gave up and have now removed the app. Ordinarily, I would not have bothered to write a review, but their app has caused us significant customer issues. And their customer support is 0/5 rating in my humble opinion. Of course, I have all the communication to back up my claim. It just sad, the app had so much potential.
não está funcionando mais.. estranho. quando instalei estava tudo funcionando perfeitamente. agora não funciona mais.
The app didn't work at all. No WhatsApp messages were sent to the abandoned carts and still we were charged $9.99 If the app is not working, then were we charged just for installing the app? In the app's dashboard it is mentioned - "We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience." Basically, they themselves are saying the app is not working right now. So Why are you charging us for it? If this review had an image upload feature, I would have added the screenshot with all the proofs. This is not done!! I request a refund.
Hi,
Apologies for the inconvenience caused, We were facing this issue intermittently and this issue has been fixed now. Kindly write to us at support@superlemon.xyz if you are still facing the issue.
Péssimo faz cobrança sem autorizar, o minimo é 500$ de cobrança, tá maluco!!!!!!!!!! nao recomendo
Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível. Nós realmente apreciamos sua paciência.
good