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The application is a disgrace, they charged me 300€ in usage charges that were incorrect and when I claimed them they have invented conversations to not return the money, very disappointed. The best is to use the Wp Api through the bm. If anyone needs advice do not hesitate to write to onchitrends@gmail.com
Platform is not ready please dont use , Nothing fuctions properly and no proper support, it just they take money and disapear
As per my recent experience this app is not user friendly. Limited features makes it hard for us to drive more sales in our e-commerce store. And pricing is not reasonable.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
The app was working well until their recent update. Now I cannot even send abandoned cart messages. Support team is not helpful.
Hi,
Sorry for any inconvenience this may have caused you. Can you share the difficulty you are facing with the Superlemon app at support@superlemon.xyz?
We will surely help you to use the new application.
Thanks
Estou a mais de um mês tentando entrar em contato com o suporte para resolver BUG do APP e não obtenho resposta. Suporte péssimo! Adquirimos a versão paga do sistema e simplesmente não conseguimos usar. Que atendimento é esse? Horrível...
Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível.
Agradecemos muito sua paciência.
Have been using their paid version since 3-4 months now. Not able to automate messages for order confirmation (CRM related functionality). Terrible customer support! Wish there were a few better alternatives in the Shopify App Store.
Apologies for the delayed response, Our developers were able to fix your issue, you can now enable the templates and send all the automated messages from your own private number which was submitted for WhatsApp API. Apologies for the inconvenience caused earlier.
The application is a disgrace, they charged me 200€ in usage charges that were incorrect and when I claimed them they have invented conversations to not return the money, very disappointed. The best is to use the Wp Api through the bm. If anyone needs advice do not hesitate to write to mitemyshop@gmail.com
Pesimo! adquirí el segundo plan, y dure días intentando enlazar a mi whatsapp sin ningún resultado, incluso me pisieron eliminar la cuenta de WhatsApp para al final no lograr confirgurar la app.
Ahora, luego de cancelada la suscripción nno puedo activar nuevamente mi numero de whatsapp con el que llevo trabajando meses y donde me escriben muchos clientes.
El soporte nunca responde o se tardan demasiado mientras yo sigo perdiendo ventas, pesima App no la recomiendo nada
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible.
Realmente apreciamos su paciencia.
Buenas, desde la semana estoy esperando respuesta de soporte y aun no tengo solución, los mensajes automatizados de whatsapp no están llegando, solo dice enviado a operador.
Hola,
Disculpas por cualquier inconveniente que te haya causado. Estamos analizando tu consulta y seguro que la resolveremos lo antes posible.
Gracias.
ERROR!!! DONT WORK, WHEN YOU UNINSTALL APP THE LOGO WHATSAPP STILL SHOW!!! I DONT WANT THISSS DO SOMETHING!!! DONT RECOMEND!
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.