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Unique app. Very good and well documented. Great support with quick response.
4 stars and not 5 because of the automated abandonded cart that may not fit your store.
- a US phone number format is used to send automated messages. So if your store is located outside US, your customer may be surprise, even worse consider this as spam.
- Customer can't reply directly, they must click on a link. Can be a deal breaker.
I really hope we could import our own number for this functionnality, or select a given number from our country code, that would be great.
Hopefully in the future... Some of the reasons are because of the WhatsApp API limitations in phone number application.
Thank you,
Thank you so much for your review. We know that brands want to use their own number, and we are working on an update that will enable this in our app very very soon. We will update you on email :)
La nueva versión tiene muchos errores. No cargar todas las ordenes en el panel de extensión para chrome. En correo con soporte solo piden disculpas por las molestias ocasionadas, pero no dan solución. No se puede enviar lemon desde el móvil. Con la versión anterior sí se podía. Al momento de cargar nuevamente el whatsapp Web, no aparecen las plantillas y las ordenes no cargan. Esto retrasa el tiempo de trabajo. Se pierde tiempo, y por ende, dinero. NO RECOMIENDO LA NUERVA VERSIÓN HASTA QUE SE MEJORE. Esperamos por un arreglo de esas fallas de servicio tan importantes para tiendas de alto volumen.
Hola,
Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en support@superlemon.xyz y seguramente lo resolveremos lo antes posible.
Opt in Number request not updated its been 5 days...and they are saying it will be updated in 24 hours......i mail them several times but they dont want to resolve it...we are waiting for them to start promotion if they update but dont know what they want...and their is no priority support in their ultimate plan as they mentioned.......very bad
Hi, Apologies for any inconvenience caused. We have approved your Opt-in Request. If you have any other queries feel free to raise a ticket by emailing on support@superlemon.xyz. We will help you resolve your query ASAP.
Muy mala aplicación, no se pueden modificar las plantillas y algunas solo están disponibles en ingles. no se puede personalizar nada.
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted con respecto al problema y lo resolveremos lo antes posible.
Agradecemos mucho su paciencia.
The lack of support is truly unbelievable. All I ask is that the close button on the chat widget be fixed. I have followed up 3 times without any response.
Hello User,
Apologies for the inconvenience caused to you.
We have already raised this issue to our developer team for investigation.
You will be immediately updated on the same ticket as we receive a revert from them.
Thank you for your patience.
It has been more than 2 days and I still see the freakin abandon cart automation issue. I'm not gonna pay for these half-ass services you are offering.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Excelente, Simples e Completo.
Informa em detalhes como configurar, e ainda tem opção de enviar a url de onde o cliente está no momento que ele envia a msg, muito bom
Even you have good features but you bacame an aggressive, sticky and unpleasant app. You are sticking to the add to cart, to checkout to collect customer data but that can't be mandatory as not everyone using WA. In plus, without any consent and settings from our side - you generated 20% discount codes for customers on a market where 5% is already to much.... Your customer support poor and mainly just automated answers - no willingness to sort the problems.....That can be an option what you restricted and can't setup our 4th store. So deleting you from everywhere.... Good luck
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
Worst Customer Service EVER! The app is good, but some things aren't working and the support isn't helpful. Only e-mail and they can take days to reply us (with no solution). Too bad... because the idea is really good.
Worst customer service and support. The API does not work and its Blocks your number from WhatsApp. Sent 5 emails and none comes back to you.