SuperLemon ‑ Whatsapp Support

SuperLemon ‑ Whatsapp Support

by SuperLemon App

Automated Cart Recovery, WhatsApp Chat & Share,Notifications

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    91% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    4% of ratings are 1 stars

All reviews

11 - 20 of 31 reviews

Bigflex Lifescience

no customer service, no one respond, worst service. someone suggest me regarding this app. but after installed this i really felt i have wasted my time ..

Developer reply

May 25, 2021

Hi,

Apologies for the inconveneince caused. We have replied to your query.

Kindly write back to us if you are still facing the issue.

Regards,
Team Superlemon

FaralBox

The app didn't work at all. No WhatsApp messages were sent to the abandoned carts and still we were charged $9.99 If the app is not working, then were we charged just for installing the app? In the app's dashboard it is mentioned - "We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience." Basically, they themselves are saying the app is not working right now. So Why are you charging us for it? If this review had an image upload feature, I would have added the screenshot with all the proofs. This is not done!! I request a refund.

Developer reply

April 24, 2021

Hi,

Apologies for the inconvenience caused, We were facing this issue intermittently and this issue has been fixed now. Kindly write to us at support@superlemon.xyz if you are still facing the issue.

Most Radiant Beads

Horrible. Unable to disable automated messages from sending. I would ultimately like to close my account with this app but I'm starting to think that isn't even an option. All contact/email links take me to a blank screen. How does this app have such a high rating? This is ridiculous!!!!!

Big Indian Cart

It has been more than 2 days and I still see the freakin abandon cart automation issue. I'm not gonna pay for these half-ass services you are offering.

Developer reply

April 10, 2021

Hi,

Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

CisneNegro

Una castaña de app
30 días para ponerle el nombre a la cuenta, he probado más de 1000 combinaciones y ninguna es aceptada.
Pido ayuda al soporte, siempre dando largas. Después de varios tickets abiertos se han empezado a cobrar la subscripción y sigo sin poder usar la aplicación. Lamentable

Developer reply

April 8, 2021

Hi,

Apologies for the inconvenience caused to you. We are trying to fix this issue as soon as possible. Appreciate your patience.

La Verne Joias

Ele não funciona na minha loja , me ajude, só funciona a versão paga q é muito cara, como que eu faço pq eu gosto muito dele. ok

Developer reply

March 30, 2021

Oi,

Desculpas por qualquer inconveniente causado.

Você pode enviar um tíquete para support@superlemon.xyz com o problema que você está enfrentando para que possamos ajudá-lo a resolver o seu problema?

My Butchers Block (Pty) Ltd

Worst customer service and support. The API does not work and its Blocks your number from WhatsApp. Sent 5 emails and none comes back to you.

Mexico Arte y Moda

La app no esta funcionando desde el dia de ayer, no redirige el envío de mensajes de carrito abandonados a whatsapp, alguien mas con el mismo problema?

Developer reply

February 28, 2021

Hola,

Disculpas por la demora en la respuesta,

Existe un problema con la generación de códigos de descuento en la plataforma Shopify que, a su vez, está afectando nuestro mensaje manual con códigos de descuento. Nuestro equipo de desarrolladores está trabajando para solucionar este problema con el equipo de Shopify. Mientras tanto, puede enviar mensajes manuales sin códigos de descuento o usar códigos de descuento generados por usted manualmente y usarlos mientras envía los mensajes.

Seguramente le avisaremos cuando se solucione el problema.

Saludos,
Anuj

BlueOrchid

This App is not sending manual messages. Raised support tickets and complaints but no response.
Disgusting customer support.

Developer reply

February 28, 2021

Hi,

Apologies for the delayed response,

There is an issue with Discount code generation in Shopify Platform which inturn is affecting our manual message with discount codes. Our developer team is working on fixing this issue with Shopify team. Meanwhile you can send manual messages without discount codes or use discount codes generated by you manually and use them while sending the messages.

We will surely let you know when the issue is fixed.

Regards,
Anuj

Orgacia

UNSTABLE PERFORMANCE! I have been using this app from the last six months but suddenly I am getting errors about "Error occured" when I try to load the chat in the dashboard.
VERY DISAPPOINTED.!