Overall rating
3.5
Counts per rating level
  • 78% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
Edited November 15, 2021

The app used to be good, after the last update it is completely bad, I do not recommend!
I want a refund for the last two months!

4Evah Young
Brazil
Almost 3 years using the app
SuperLemon App replied November 16, 2021

Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

April 3, 2022

This new look is not user friendly. I can't recover most flof my abandoned carts. I really hate working with this app now I enjoyed the last one. This doesn't fit into my phone screen at all. I can't see the customer details. It's really not user friendly at all

Raw Strawberry
South Africa
Over 2 years using the app
SuperLemon App replied April 4, 2022

Hi,

Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

Edited April 8, 2023

updated to paid version .
no support . WhatsApp phone number now cannot be used .

fablore
India
Over 2 years using the app
December 9, 2022

I try to contact support but till now no answer so far, I upgrade my plan to create a campaign but I can not create at teamplet I keep sending emails but it seems that I am sending them to the empty space there is no support from them at all

Louzan Fashion
United Arab Emirates
Over 2 years using the app
SuperLemon App replied December 12, 2022

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

August 29, 2022

Worst customer service PATHETIC, even though you choose the Ultimate plan which says "priority customer service" they don't reply with a proper response. Our issue is still in a pending state.

Vani Vrtti
India
Over 2 years using the app
SuperLemon App replied August 29, 2022

Hi,

Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz, and we will surely solve it as soon as possible.

Edited November 20, 2021

This app every time is losing the most important, the support. Now doesn´t exist a support chat and not offer solution for some issues after update app is showing

Chileanwines
Chile
Over 2 years using the app
SuperLemon App replied November 22, 2021

Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

December 29, 2021

ha cambiado la aplicacion y no puedo enviar carritos abandonados porque no puedo crear ni plantillas de envio.
un completo desastre

Mofletes puericultura
Spain
Over 2 years using the app
SuperLemon App replied December 29, 2021

Hola,
Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en support@superlemon.xyz y seguramente lo resolveremos lo antes posible.

January 23, 2023

I used this app to give my visitors the option to contact us directly by whatsapp. It worked well until Superlemon did an update and installed an 'opt in' widget on my store which then made it not possibe for customers to checkout. Too intrusive for my liking. APP DELETED!!!

KANOXIDE
United Kingdom
Over 2 years using the app
SuperLemon App replied January 23, 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

Edited November 25, 2021

no customer support previously it was good, but now it is owned by GUPSHUP and they are not intrested in customer services.

Royal Technologies ::::: genuinebattery.com
India
Over 2 years using the app
Edited January 19, 2024

Worst Customer Service. Not happy at all. I have asked the team to release my API integrated phone number but no one from the team is replying.

Kalaloom
India
About 2 years using the app
SuperLemon App replied August 13, 2022

Hi,

Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz, and we will surely solve it as soon as possible.