Overall rating
3.5
Counts per rating level
  • 78% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
April 24, 2020

I have been using this app since a few weeks now and it has proven to be really helpful to manage customer queries instantly through whatsapp. User friendly and hassle free layout.

SONGKET DUNIA
Malaysia
26 days using the app
SuperLemon App replied April 24, 2020

We are really happy to hear that our app is helping you manage customer queries. We hope you gain lots of customers using our app.

Thank you for the wonderful review and have a nice day 😊

Preetam

November 10, 2021

I have been using Superlemon since the beginning and it was a great app. In the meantime a new team picked it up and the development and support have been HORRENDOUS. They update the app to a non-functional beta version right before Black Friday/Christmas. They automatically inject random popups and thank you page widgets that you CANNOT DISABLE. The support copy pastes the same template message regardless of your issue. For one specific problem we had on tablets, it took them 4 months to reply.

InaGospodina.ro
Romania
12 months using the app
SuperLemon App replied November 12, 2021

Hi,

Apologies for any inconvenience caused to you. We are looking into your issue and we will surely solve it as soon as possible.

Thanks.

Edited December 17, 2021

it's help on automated messages and is helpful for COD system or Cash on delivery system. I highly recommend this app.

Feminine touch
United States
Almost 2 years using the app
SuperLemon App replied December 17, 2021

Hello Dear Customer,

We really appreciate your feedback.
Please, if you face any problem with the app, you can contact us through the following email address: support@superlemon.xyz

Best Regards!

April 17, 2020

Great app, huge potential for the future. Response rate of customers on whatsapp is not even comparable to email. Incredible customer care! 5 stars and 2 thumbs up!

Céline Victor
United States
25 days using the app
SuperLemon App replied April 17, 2020

Thank you so much for your wonderful review. We sincerely appreciate it 😃

February 22, 2023

Hace unos cobros exagerados sin haber habilitado ningún servicio adicional, deberían informarle al cliente el porque de los cobros adicionales

INFINITY SHOP
Colombia
11 months using the app
SuperLemon App replied March 10, 2023

Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible. Realmente apreciamos su paciencia.

Edited May 7, 2019

Works perfectly and the helpdesk is incredible. They help you with improvements even if you don't ask for it. I super appreciate it!

In White Shop
Netherlands
25 days using the app
May 19, 2020

muy buena! app aun no me figura pero la configuracion es super sencilla al parecer tengoq ue valorar para que figure

Prana Store Peru
Peru
Over 1 year using the app
SuperLemon App replied May 19, 2020

Hola,

Muchas gracias por tomarse el tiempo para revisar nuestra aplicación.

Revisé tu tienda y todo lo que configuraste funciona perfectamente. El botón de chat también se muestra para tu tienda.

He respondido a su correo electrónico con más información. Por favor verifique y responda para que pueda responder sus preguntas.

¡Gracias!
Team SuperLemon

March 14, 2021

Wonder full app. Its very easy to getting touch with customers. I am using free plan currently in future I am going to use paid plan also.

flybuykart.com
India
25 days using the app
July 21, 2022

Es funktionierte erst gut, jetzt kann man die App nicht mehr benutzen. Das Icon ist einfach verschwunden und die Quick-Replies in der App funktionieren auch nicht mehr.

La Pepa
Colombia
Almost 2 years using the app
October 27, 2021

estou tendo uma experiência ruim, desde ontem tentando acessar meu painel para fazer configurações e nada, a pagina simplesmente não abre!!
se hoje eu não conseguir resolver vou desinstalar o aplicativo.

Bizzu Eletrônicos
Brazil
11 months using the app
SuperLemon App replied October 28, 2021

Hi,

Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.