Marketing+Support on WhatsApp

I wanted to run a campaign for Black Friday in order to inform all of my customers of the promo and I run into several upsetting and ruther frustrating technical issues with Whatsapp: 1. template creation was painful as it was appearing an error which didn't allow me to actually create a template. Contacted the technical team who at last managed to solve the issue. 2. Once the template issue was solved, I decided to run the campaign and imagine what? out of more than 5000 users just 70 received the message. I contated the support which told me first that it was because my FBM was not verified (not true as my FBM is verified). After that, they told me that it was a technical error which they would have fixed in 2 hours. Than they also told me that I was on the "growth plan" and as such, I wouldn't be able to contact all 5000 users as the growth plan is up to 1000. Fair enough, I upgraded to the entreprise plan (which is the most expensive). Well, I run again the campaign as they suggested and this time once again only 80 customers receive my message. Even worst, I've realised that those few customers who actually received the promo message, received it from a different whatsapp number than mine. Although, my whatsapp API it's approved!!! I'm still waiting for the resolution of the problem, but they stopped getting back to my emails and anyway meanwhile black friday is gone! Completely unreliable and unprofessional service. For free it might be acceptable but nothing more than that.

The function of the app is good. But its bad that after a update options are automatically turned on and some boxes and optins showed up without me knowing about that. That was really a conversion killer for our store. If that happens again i will switch to another app.

Worst Customer Service EVER! The app is good, but some things aren't working and the support isn't helpful. Only e-mail and they can take days to reply us (with no solution). Too bad... because the idea is really good.

Amazing app, would love to see a few more updates. Like country code search in opt-in using name or code and designing the opt-in pop-up image to match the store look and feel. if that gets implemented, then for sure 5-stars!

I am trying to delete this app, and there is no visible way to do it. It's very important. I sent an email as well with this request. This last update is generating a lot of complaints from customers. I was only able to hide the icon