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Marketing+Support on Whatsapp

by SuperLemon App

Abandoned Cart, WhatsApp Chat & Share, WhatsApp Campaigns

1176 reviews
Free plan available. 7-day free trial.
View demo store

App highlights

  • Up-to-date tech: works with the latest themes

WhatsApp app by SuperLemon

Key values section

WhatsApp Chat + WhatsApp Share

Provide quick & easy customer support service via WhatsApp Chat button. Increase referral sales with WhatsApp Share button.

WhatsApp Abandon Cart Recovery

Automated & Manual Abandoned Cart Recovery + Order Update + Tracking messages. Automatically include discounts & win back lost sales.

WhatsApp Campaigns

Send promotional messages including product releases, discount offers, newsletters, product-related insights, and more.

Featured images gallery

  • Whatsapp Chat and Share Buttons
  • Whatsapp Support Agent Numbers
  • Whatsapp Extension
  • Automated Messages
  • Abandoned Cart Recovery
  • COD Verification
  • multiple whatsapp support numbers widget
  • Whatsapp Chat and Share Buttons
  • Whatsapp Support Agent Numbers
  • Whatsapp Extension
  • Automated Messages
  • Abandoned Cart Recovery
  • COD Verification
  • multiple whatsapp support numbers widget

App details

Marketing+Support on Whatsapp

Marketing+Support on Whatsapp

All-in-one WhatsApp plugin for Shopify stores

  • WhatsApp Live Chat & Share button
  • Manual WhatsApp messages and Order tracking using Chrome extension which is integrated with web.whatsapp
  • Automated WhatsApp message templates - Abandoned cart recovery, Order confirmation, Order shipment, Cash on Delivery (COD) order confirmation *Custom WhatsApp templates & WhatsApp Campaigns

Favoured by merchants that wish to send automated & manual abandoned cart recovery, order confirmation, order tracking, delivery updates and other WhatsApp notifications.

WhatsApp Chat + Share Button

  • Supports multiple WhatsApp numbers
  • Customizable chat button with CTA, display position etc.
  • 50+ premium Chat & Share button designs
  • No code added to your store theme

Please note: WhatsApp mobile app is required by merchant and customer to use the chat functionality.

Automated WhatsApp message templates

  • Abandoned Cart Recovery
  • Order Confirmation
  • Order Shipment with tracking URL
  • Cash on Delivery (COD) order verification & confirmation

About Automated WhatsApp messages

  • Automated messages are sent using our WhatsApp Business API-approved number
  • Message templates are pre-approved by WhatsApp and available in 11 languages: English, Portuguese, Spanish, Italian, German, French, Indonesian Bahasa, Arabic, Turkish, Hebrew, Dutch

Manual WhatsApp messages

  • Create your own message templates
  • Send messages manually in one click from your WhatsApp account using the Chrome extension via web.whatsapp
  • No extra cost for manual messages
  • WhatsApp Marketing CRM

Custom message templates

  • Create your custom messages personalized to each of your customers
  • Send order updates, delivery information, issue resolution, payment updates to your customers even before they ask

Broadcast bulk messages

  • Send promotional WhatsApp marketing messages in bulk and personalized messages with defined segments to drive more conversions
  • Send promotional messages including product releases, discount offers, newsletters, product-related insights, and more

Countries where WhatsApp is popular

Brazil, India, Mexico, Spain, Colombia, Italy, United Kingdom, South Africa, United States, Nigeria, Germany, France, Canada, Pakistan, Indonesia, Hong Kong, Netherlands, Costa Rica ++

Why should your Shopify store have WhatsApp Chat?

Most website visitors leave without purchasing because they can't

  1. find the product they want
  2. get quick answers to their questions

Talk to your customers directly and answer all their queries using WhatsApp. You can continue talking to them even after they leave your website!

Setup in less than 30 seconds

Your life as a store owner is already busy. That's why our app is super simple to setup: enter your phone number and click on ENABLE!

Launch date

April 24, 2019

Integrates with

  • WhatsApp
Marketing+Support on Whatsapp

Marketing+Support on Whatsapp

All-in-one WhatsApp plugin for Shopify stores

  • WhatsApp Live Chat & Share button
  • Manual WhatsApp messages and Order tracking using Chrome extension which is integrated with web.whatsapp
  • Automated WhatsApp message templates - Abandoned cart recovery, Order confirmation, Order shipment, Cash on Delivery (COD) order confirmation *Custom WhatsApp templates & WhatsApp Campaigns

Favoured by merchants that wish to send automated & manual abandoned cart recovery, order confirmation, order tracking, delivery updates and other WhatsApp notifications.

WhatsApp Chat + Share Button

  • Supports multiple WhatsApp numbers
  • Customizable chat button with CTA, display position etc.
  • 50+ premium Chat & Share button designs
  • No code added to your store theme

Please note: WhatsApp mobile app is required by merchant and customer to use the chat functionality.

Automated WhatsApp message templates

  • Abandoned Cart Recovery
  • Order Confirmation
  • Order Shipment with tracking URL
  • Cash on Delivery (COD) order verification & confirmation

About Automated WhatsApp messages

  • Automated messages are sent using our WhatsApp Business API-approved number
  • Message templates are pre-approved by WhatsApp and available in 11 languages: English, Portuguese, Spanish, Italian, German, French, Indonesian Bahasa, Arabic, Turkish, Hebrew, Dutch

Manual WhatsApp messages

  • Create your own message templates
  • Send messages manually in one click from your WhatsApp account using the Chrome extension via web.whatsapp
  • No extra cost for manual messages
  • WhatsApp Marketing CRM

Custom message templates

  • Create your custom messages personalized to each of your customers
  • Send order updates, delivery information, issue resolution, payment updates to your customers even before they ask

Broadcast bulk messages

  • Send promotional WhatsApp marketing messages in bulk and personalized messages with defined segments to drive more conversions
  • Send promotional messages including product releases, discount offers, newsletters, product-related insights, and more

Countries where WhatsApp is popular

Brazil, India, Mexico, Spain, Colombia, Italy, United Kingdom, South Africa, United States, Nigeria, Germany, France, Canada, Pakistan, Indonesia, Hong Kong, Netherlands, Costa Rica ++

Why should your Shopify store have WhatsApp Chat?

Most website visitors leave without purchasing because they can't

  1. find the product they want
  2. get quick answers to their questions

Talk to your customers directly and answer all their queries using WhatsApp. You can continue talking to them even after they leave your website!

Setup in less than 30 seconds

Your life as a store owner is already busy. That's why our app is super simple to setup: enter your phone number and click on ENABLE!

Launch date

April 24, 2019

Integrates with

  • WhatsApp

Pricing 7-day free trial

FREE Forever

Free

  • 50+ types whatsapp Widget
  • Multiple whatsapp numbers for chat widget
  • Abandoned Cart Recovery
  • Order Confirmation, Order Shipment

Growth

$15/month

  • All features in FREE +
  • WhatsApp Support Extension
  • Personal WhatsApp API Account
  • Create your own templates
  • Marketing campaigns

Engage

$25/month

  • All features in Growth ++
  • Shared Team Inbox for your Whatsapp BusinessAccount
  • Dashboard with unlimited agents
  • Detailed reporting of Chats

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 86% of ratings are 5 stars
    1008
  • 5% of ratings are 4 stars
    57
  • 1% of ratings are 3 stars
    13
  • 1% of ratings are 2 stars
    12
  • 7% of ratings are 1 stars
    86
View all 1176 reviews

List of reviews

Filter and sort reviews

  • 1 of 5 stars
    November 26, 2022

    ENPOSH

    Location Italy

    I wanted to run a campaign for Black Friday in order to inform all of my customers of the promo and I run into several upsetting and ruther frustrating technical issues with Whatsapp: 1. template creation was painful as it was appearing an error which didn't allow me to actually create a template. Contacted the technical team who at last managed to solve the issue. 2. Once the template issue was solved, I decided to run the campaign and imagine what? out of more than 5000 users just 70 received the message. I contated the support which told me first that it was because my FBM was not verified (not true as my FBM is verified). After that, they told me that it was a technical error which they would have fixed in 2 hours. Than they also told me that I was on the "growth plan" and as such, I wouldn't be able to contact all 5000 users as the growth plan is up to 1000. Fair enough, I upgraded to the entreprise plan (which is the most expensive). Well, I run again the campaign as they suggested and this time once again only 80 customers receive my message. Even worst, I've realised that those few customers who actually received the promo message, received it from a different whatsapp number than mine. Although, my whatsapp API it's approved!!! I'm still waiting for the resolution of the problem, but they stopped getting back to my emails and anyway meanwhile black friday is gone! Completely unreliable and unprofessional service. For free it might be acceptable but nothing more than that.

  • 1 of 5 stars
    November 22, 2022

    Bruchiclub

    Location India
    Time spent using app 10 months

    Support is not good. Some time not Replied on mail or replied more than 7 days. Now, we are deleting the app. Please avoid install the app

    Developer reply
    November 23, 2022

    Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
    We really appreciate your patience.

  • 5 of 5 stars
    November 20, 2022

    dinovar

    Location Brazil
    Time spent using app 5 days

    baixei agora, até aqui ta indo muito bem não tenho do que reclamar!!
    se tiver algum problema, ou alguma sugestão voltarei aqui pra falar.

View all reviews

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