RT: WhatsApp Chat, Live Chat , 738 条评论

Thank you for taking the time to leave a review about our app! We're happy to hear you found it to be amazing. We noticed you left a 1-star rating alongside your positive feedback, and we'd love to understand your experience better.

Is there anything we can do to improve your rating and make your experience even better? We're always happy to help and appreciate your honest feedback.

Thank you for taking the time to leave a review about our app! We're happy to hear you found it to be amazing. We noticed you left a 1-star rating alongside your positive feedback, and we'd love to understand your experience better.

Is there anything we can do to improve your rating and make your experience even better? We're always happy to help and appreciate your honest feedback.

Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified.

I would like to apologize for the issues you encountered while using this app.

It is our responsibility to investigate and resolve any problems that arise. To avoid such occurrences in the future, I will be working with the Development team to improve our app and I am actively overseeing the training of our support team to elevate the quality of our support.

I am sorry for everything that made you disappointed and you had to spend a lot of time and effort with them.

We would greatly appreciate the opportunity to assist you again and we are committed to providing you with a better experience. We are eager to make it up to you and we look forward to hearing from you soon.

Hello,

I think you changed your live theme without running the app install wizard to add the required code to your new theme.
Please refer to the below link, it will let you know the next steps
https://haloroar.com/app/whatsapp/support/install

Sometimes it may take up to 20-30 seconds to view applied changes at a storefront after being saved.
Please help me to check it again and let me know your results :)
Hope this helps!

Again, I’m so sorry for this inconvenience!

Hello,

Thank you for sharing with us your feeling.
The rating is not required. You can ignore it. I'm sorry if it bothers you.

Btw, you (customer) can use it to share advice or recommendations. They will help us to make this app better and better.

Thank you!