Omtaler (91)
Raffiner
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Etter vurdering
Useful. Helps in collecting reviews from customer easily and fast. If you want to increase customer trust than you should definitely try this app.
I use this application for my e-commerce in Central America, because here everything is done by whatsapp.
The reviewbit widget on the product page is really nice. The developers fix small problems quickly.
Small downside: By default, customers have to make a choice to select an already written review. So we end up with a lot of similar reviews.
Great and clean app. Customer support is outstanding! Fast and good reply. Nice job! Hope to get some more reviews :D
Thank you for your kind review. We appreciate it. We are happy to be able to help you and your store 😊
Have a great day!
Nafih
Great product, easy to use app. Should have allowed adding photos in step 1. Customer might not be patient enough to wait till step 3 to upload photos. Very important for home lifestyle category to get photo reviews.
Thank you so much for your kind words! I checked your Store it really awesome!
Soon we will release photo review automatic follow-up feature. We will update you when it releases.
Please feel free to reach out to us if you need any help Have a great day!
Cheers,
Nafih C
If u are looking for automated review app, its best app to add in your store, and support also very good
Thank you so much for your kind review. We appreciate it. We are happy to be able to help you and your store 😊
Have a great day!
Nafih
Started using it recently, and it looks helpful. The auto message works as per the flow and widgets work fine.
I am really struggling to get hold of the support, they dont respond. The first time it took a week and they advised that the issues were resolved after i had deleted the app.I then chose to try it again after receiving a whatsapp message from one of the founders that he was not able to respond as it was his wedding, however i chose to work with them again. Despite being on the upgraded plan i noticed by reviews were not being synced with Judgeme, causing havoc as our loyalty program is not issuing points for reviews left on Judge me. I reached out to support and Nafih advised that i need to upgrade. This was a few weeks ago, since then i had upgraded however no syncing of reviews took place. Im being charged for a service, however there doesnt seem to be any support on this app to day the least. I have sent an email to the founders and i am hoping they come back to me to resolve the issue. I do however get an impression that this is a very small company or a side line type of app which doesnt take any priority in terms of support for clients. So far im very disappointed and left looking for an alternative. However knowing what its like to have a small business i have provided ample opportunities for them to reach out to me or to resolve the issue, so far the silence is deafening....
I am truly sorry to hear about the difficulties you've been experiencing with our support service. We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for any inconvenience caused.
I want to assure you that we take your concerns very seriously. Our team is committed to providing the best possible service, and it's clear that we've fallen short in this instance.
Regarding the syncing issue with Judge.me, I understand that you've upgraded your plan and the problem still persists. This is certainly not the experience we want our customers to have. I will personally look into this matter and ensure that it gets resolved as quickly as possible.
We appreciate your patience and understanding in giving us multiple opportunities to rectify the situation. We are indeed a small team, but we are dedicated to our customers and strive to prioritize their needs.
I have reached out to you via WhatsApp. Could you please respond there, or feel free to contact us at info@reviewbit.app.
Thank you for your feedback, and once again, we apologize for the inconvenience.
Thanks,
Nafih C
It is so hard to get through to someone when you need help. I've been trying for two days now and the first day someone answer hours after i send a message and now today i am still waiting.
The app is good, even though i am experiencing an issue right now.
But the service is shit. I am so fucking frustrated that i need the issue to get resolved and there is no one available during the available hours to answer my chat messages
Great support! Just waiting for Loox integration to give this app a 5 star rating as I'm not planning to switch to another review app. :)
The app is revolutionary. You will get reviews in a few days. It only needs support for multilanguage stores. And manage multiple stores from the same account/dashboard.