Interakt ‑ Sell on WhatsApp

The product and support are both mediocre. They overcharged us significantly during one month, and when we asked them why its apparently because they undercharged us for the previous 6 months.

Now for the past 10 days we've been unable to respond to most of our customer messages via the app, and the customer support's response is simply that they've escalated the issue to their tech team.

We migrated our WhatsApp API account from Freshchat a while back because we thought Interakt would have a better shopping experience, but even the shopping experience is fairly subpar.

your app is not opening, lagging in some actions. cant even sign in. please provide an update, have complained about it too. completely useless now the basic use case of the app which is abandoned cart and order intimation step by step is not getting fullfilled . NO SUPPORT OR NOTHING FROM THERE SIDE

Every new software have bugs and Interakt have tons of it and it's okay to have them but if someone is reporting it they tend to ignore it and give us silly reasons that this is how the things work. I just had a simple issue where 2 out of 10 users in abandoned cart doesn't get synced with Interakt's dashboard and they took 15 business days and a dozen of follow up email to inform me that how abandoned cart event works. It's just similar to that when your internet doesn't work and when you contact ISP they ask you to reboot your router. It's just funny and silly that some people know this and have tried everything but it's issue with your software and have some bugs in backend but denial is never an option. I hope you listen up to people and their queries because that's the only option that can help make Interakt bugs free.

It is such a horrible app, the primary purpose I took this app is to abandon cart, and since Aug 20,
the abandoned cart didn't work, I sent multiple emails and no response, after 10 days they came back saying,
it is because of the one-click check I have installed on my website and they asked 4 days time to resolve the same, and the 4th day the CS analyst Vivek dodged the calls and emails, and the sales person Rahul did not have any person to escalate inside apart from Vivek

I have been asking to cancel and refund if they cannot rectify this for last 10 days and nobody has responded, it such poor service and poor app

According to the person Rahul, as per the policy, no refund can be done and we need to use the app whether it works or not

Such a terrible service and a useless app. I have lost my patience, very unprofessional people, never gets back to the client, it is always, we need to remind them that we have raised an issue and they dint get back to us, they will remember only when we remind.

Good sales channel for d2c brands..

very bad service , i switch to plan for automated messages but its not working , and their support system is very bad , i am trying to contact with them from past 5 days but they are only mail me some points which is not working to solve the issue , and also billing is started that means i paying them daily for doing nothing , its a disgusting , if you think , this is a fake review then contact me 8386925871 , i am open to save you from this fraud company

The app is very helpful, it sets up your Whatsapp Catalog and has a seamless sync with Shopify. All your customer details and order details show up automatically.

This is the best whatsapp commerce app in India. Excellent customer support and interface. Highly intelligent

This app got the fundaments right, great for a company to get started with. But there are a lot of scopes for improvement to make it more convenient to use on the customer front. Hope they keep taking feedback and implementing to justify the costs with the competition. But overall great team!

Automated campaigns and catalog feature works well. Sending one-time campaign could be a bit costly if you have a large customer base. Overall a recommended platform.