Interakt ‑ Sell on WhatsApp , 리뷰 278개

worst customer support, full of bugs idk how shopify is letting them be on shopify app store even

If you want to wasted your time and money please install interakt ,
i paid and still my whatsapp not connected i try to cordinate with one team member ( Chirag ) who told me if you want help from me please change to higher plan , you have to contact via email with basic plan .
okay i did it i email them 4 days back and no support till today .
wasted 1 month , apps have so many bugs .

wrost app

Not at all professional attitude, team is not bother after mailing them number of times. The prtheir connected platform is also not working properly.

third class app, third class customer support, bugs in app. many improvement need, they have no time for customers

Every new software have bugs and Interakt have tons of it and it's okay to have them but if someone is reporting it they tend to ignore it and give us silly reasons that this is how the things work. I just had a simple issue where 2 out of 10 users in abandoned cart doesn't get synced with Interakt's dashboard and they took 15 business days and a dozen of follow up email to inform me that how abandoned cart event works. It's just similar to that when your internet doesn't work and when you contact ISP they ask you to reboot your router. It's just funny and silly that some people know this and have tried everything but it's issue with your software and have some bugs in backend but denial is never an option. I hope you listen up to people and their queries because that's the only option that can help make Interakt bugs free.

your app is not opening, lagging in some actions. cant even sign in. please provide an update, have complained about it too. completely useless now the basic use case of the app which is abandoned cart and order intimation step by step is not getting fullfilled . NO SUPPORT OR NOTHING FROM THERE SIDE

I hardly write a bad review, but this app really deserves it.

1. The app has lesser functionality than WhatsApp itself. The original WhatsApp allows better business communication than this app.
2. Something as simple as reaching out to a customer is the biggest issue ever because I have to make templates of "Hi" so that I can reach out to my OWN customer.
3. I will get locked out of the app any time it chooses.
4. Messages will not load.
5. NO clear way of deleting an account.

It is such a horrible app, the primary purpose I took this app is to abandon cart, and since Aug 20,
the abandoned cart didn't work, I sent multiple emails and no response, after 10 days they came back saying,
it is because of the one-click check I have installed on my website and they asked 4 days time to resolve the same, and the 4th day the CS analyst Vivek dodged the calls and emails, and the sales person Rahul did not have any person to escalate inside apart from Vivek

I have been asking to cancel and refund if they cannot rectify this for last 10 days and nobody has responded, it such poor service and poor app

According to the person Rahul, as per the policy, no refund can be done and we need to use the app whether it works or not

Such a terrible service and a useless app. I have lost my patience, very unprofessional people, never gets back to the client, it is always, we need to remind them that we have raised an issue and they dint get back to us, they will remember only when we remind.

This is the worst app I try in my business and I lose more than 1000 customers because of app errors and delays.
every day they send new updates.
I'm telling you this app destroys your business and losing your money ... any time I ask them for help no one responds. bad bad bad