Interakt ‑ Sell on WhatsApp

Good customer support and reasonable pricing. Takes some time to get used to the UI but once the setup is done, its good to go.

INTERAKT is not Facebook/Meta. Please be adviced that this is an unprofessional Indian company working on behalf of them.

The system has several bugs, problems. This is unnacceptable when it comes to a Whatsapp API, one of the most important aspects of a business in today's world.

The team does not respond to our doubts via email. They have ignored and stoped responding after 2 weeks of use. We have several emails that have not been attended. The same goes for their Whats App service, they never respond and only work during Indian Hours. Which is unnacceptable for a worlwide service provider.

Their agents are not capable of helping, they need to write down the doubts and go to the programer. It does not work as they do not speak english properly and there are several missunderstandings.

Last, they have missed scheduled appointments. It was at 7am for us and they did not show up.

We have evidence of all this. If this were a provider of any app then we would not complain. As a big company we are not used to deal with such unprofessional behaviour. We expected more due that it is part of the Facebook/Meta family.

It is quit sad that FB invested in this type of company instead of devoloping the project bythemselves and avoid problems.

The customer support is quick & prompt. The process of integrating the software is seemless Thank you team

Catalog connects easily with the platform and works well. Having said that, an apparel business has slight disadvantage as variant are not supported. This needs to be addressed.

Easy to integrate plugin. Except for a few bugs during the integration with Shopify, it looks fine.

Akansh from Support team is really helpful and knowledgeable in fixing the issues.

Reliable plugin, makes the process easy. also added in the website can now share catalogue to the client in a automatic manner

Good experience using the Interakt app and excellent support provided by Shivangi !,
Integration with Shopify has made it easier and catalog setup is also very easy
just by clicking. Thank you so much.

The products sync quite easily with the platform. The support is nice but looking forward to more fetaures with automation. especially Out for Delivery campaign.

Support is good and migration process and the account set up was quick. Automated campaigns and catalog feature works particularly well.

Things that I love: COD notifications and confirmations
Sending the cart directly to Shopify for payment Customer support is efficient. My preferred WA API partner.