Reviews (737)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and sales through features like automated messaging and WhatsApp marketing tools, including broadcast messaging. They appreciate the user-friendly interface, easy setup, and seamless Shopify integration. The app is noted for its reliability and responsive customer support, even on weekends, making it a valuable tool for utilizing WhatsApp in marketing and customer service strategies.

June 7, 2022

Muy buena app, la llevo usando varios años y todo bien. La actualizacion mejoró varios aspectos. Recomendado al 100%

MMA Store Peru
Peru
Over 1 year using the app
February 12, 2021

I use the app so that clients can communicate with us at product level and it works great. A few small issues with the computer version but most clients are on mobile so not a biggy. We have recovered alot of carts with the whatts app follow up discount message.

Lifespace
South Africa
Over 1 year using the app
November 26, 2020

The app is easy to install and use. It works fine, plus colours can be customized. Great work to the team!

Novexpert Malaysia Online
Malaysia
Over 1 year using the app
January 2, 2020

The Softpulse Team never ceases to amaze me. Another great app from these guys. Though our abandoned cart recovery rate is always above 7% to 10%, we have seen this app take it higher by using Whatsapp Abandoned Cart Recovery.

Pots and Pans
India
Over 1 year using the app
April 15, 2021

Been using this app. Really helpful team too. Good job team. Just a suggestion allow us to customise the automated message. Thats the only chnange we have been waiting for.

Frebano
India
Over 1 year using the app
Softpulse Infotech replied April 15, 2021

Thank you for your review. 😊
We understand your concern about Automated WhatsApp message template. But we can not do that. We are allowed to send template based messages only, which are pre-approved by WhatsApp.

March 27, 2017

Great app. So happy that people can share through this. Helpful for Startups as its free.

Carline Perulla
United Kingdom
Over 1 year using the app
Edited April 24, 2020

Hey Friends, Earlier I gave 1 star review, but now they have revamped their App with new Look and Great Features, and now its functioning very well. I would definitely suggest this app now.
Thanks

IndianArtVilla
India
Over 1 year using the app
August 18, 2023

The support team was prompt in helping me resolve the issues I was facing, and did not let it become a roadblock for my other integrations.
Thanks team :)

BearHugs
India
Over 1 year using the app
May 1, 2020

The Best Shopify App for connecting customers via Whatsapp and the excellent support from the Team.
Highly recommended App.

Zestpics
India
Over 1 year using the app
February 4, 2017

App works great and perfectly! Top notch customer service and support from team particularly Jaron who swift responses and immediate action to my need has won me over. Keep up for great work guys

Prohero Store
United Kingdom
Over 1 year using the app