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Decisamente da migliorare, fa il suo ma sarebbe meglio che i templates dei messaggi li puoi governare direttamente da l'app su Shopify, che capisca il tipo di valuta a seconda del mercato di riferimento del cliente.
Aggiungerei inoltre la possibilità di mettere il pulsante chatta con noi.
Ciao, grazie per il feedback dettagliato. Ci dispiace che l’esperienza non sia ancora all’altezza: capiamo quanto sia importante gestire i template e opzioni come “Chatta con noi”.
Per quanto riguarda la valuta: i messaggi inviati ai clienti mostreranno sempre la valuta con cui hanno completato il checkout, che dipende dai mercati supportati dal tuo Shop. Le anteprime dei messaggi all’interno dell’app potrebbero invece non mostrare la valuta corretta, perché possiamo determinare la valuta effettiva del messaggio solo al momento del checkout.
Stiamo raccogliendo questi suggerimenti per migliorare il prodotto. Se puoi, contattaci tramite “Get Support” nell’app con dettagli sulla tua configurazione, così possiamo anche verificare eventuali soluzioni temporanee.
Cordiali saluti,
Team WhatsApp
Great idea and its great to have an app created by WhatsApp, but the functionality is limited.
Templates are not customisable, making the messaging sound robotic and old fashioned.
The support via the build-in support button is non-exsistance, the agents wont help you as they say they dont care about Shopify x Whatsapp integration, while it is a natively built app by WhatsApp. It is quite funny to see.
There are bugs, such as the app doesnt know how to handle split fulfilment and will send out wrong notifications. Again, no support is avaliable and no way to report this issue as their support staff refuses to help, they will response with a canned message, saying they do not handle WhatsApp account bans. How silly this is.
Hi there, thank you for the detailed feedback, and we’re sorry for your experience. We understand the need for more customizable templates, and issues like split fulfillment sending incorrect notifications are important for us to address. Please contact us by clicking "Get support" so we can investigate.
Best,
The WhatsApp Team
i disconnected it many times cuz there is a problem with uploading messages
Hi there, thanks for your feedback—sorry you’re running into issues uploading messages and having to disconnect repeatedly. Please contact us by clicking "Get support" in the app so we can investigate.
Best,
The WhatsApp Team
No permite editar plantillas
no option for edit templet
no any button option for confirmation
Hi there, thanks for your feedback. We understand how important it is to edit templates and add buttons (like confirmations). We are actively working on features to give Shopify merchants more control over template customization.
Best,
The WhatsApp Team
You cannot customize any message content, but I believe most users think this is necessary. I hope the edit message function will be added soon. Without this function, this app is basically unusable.
Hi there,
Thank you for sharing your feedback and for trying out our app. We understand how important it is to be able to customize message content to fit your business needs.
We’re actively working on adding more flexibility and customization options, and we have recently launched a new format for order update messages that will give your customers more information about their order. We hope that you will give the new message format a try!
Your input helps us prioritize future updates, so thanks again for helping
us make WhatsApp for Shopify better.
Best,
The WhatsApp Team
Me gustaría poderlo poner en mi pagina para que los clientes que entre se comunique por esta vía.
Hola,
Gracias por tu comentario y por probar nuestra aplicación. Entendemos que te gustaría que los clientes puedan comunicarse directamente a través de WhatsApp en tu página. Estamos trabajando para mejorar la integración y facilitar la comunicación entre negocios y clientes. Si tienes sugerencias específicas o necesitas ayuda con la configuración, por favor contáctanos.
Saludos,
El equipo de WhatsApp
WORKING FINE BUT WHY SHOWING SENDING SPAN BUT WHEN I CHECKED META ACCOUNT THERE IS NO VIOLATION BUT SHOWING ERROR
Hi there, thanks for your feedback. We’re sorry for the confusion around the warning/error you’re seeing. Please contact support via “Get Support” in the app with a screenshot of the message and the time it appeared so we can review your account status and sending logs.
Best, The WhatsApp Team
Easy to set up, but would be nice if you offer more customization, flows, etc.
Hi there,
Thanks for the feedback. We’re glad the setup was easy, and we hear you on wanting more customization and flows. We’re actively exploring improved templates, and we have some exciting updates coming in the near future that we hope you will try out.
If you can share which specific flows or customization options would help most, we’ll use that to help prioritize our next updates. We appreciate you helping us improve WhatsApp for Shopify.
Best,
The WhatsApp Team
it is very limited and charges for everything