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Great idea and its great to have an app created by WhatsApp, but the functionality is limited.
Templates are not customisable, making the messaging sound robotic and old fashioned.
The support via the build-in support button is non-exsistance, the agents wont help you as they say they dont care about Shopify x Whatsapp integration, while it is a natively built app by WhatsApp. It is quite funny to see.
There are bugs, such as the app doesnt know how to handle split fulfilment and will send out wrong notifications. Again, no support is avaliable and no way to report this issue as their support staff refuses to help, they will response with a canned message, saying they do not handle WhatsApp account bans. How silly this is.
i disconnected it many times cuz there is a problem with uploading messages
You cannot customize any message content, but I believe most users think this is necessary. I hope the edit message function will be added soon. Without this function, this app is basically unusable.
Hi there,
Thank you for sharing your feedback and for trying out our app. We understand how important it is to be able to customize message content to fit your business needs.
We’re actively working on adding more flexibility and customization options, and we have recently launched a new format for order update messages that will give your customers more information about their order. We hope that you will give the new message format a try!
Your input helps us prioritize future updates, so thanks again for helping
us make WhatsApp for Shopify better.
Best,
The WhatsApp Team
Me gustaría poderlo poner en mi pagina para que los clientes que entre se comunique por esta vía.
Hola,
Gracias por tu comentario y por probar nuestra aplicación. Entendemos que te gustaría que los clientes puedan comunicarse directamente a través de WhatsApp en tu página. Estamos trabajando para mejorar la integración y facilitar la comunicación entre negocios y clientes. Si tienes sugerencias específicas o necesitas ayuda con la configuración, por favor contáctanos.
Saludos,
El equipo de WhatsApp
no option for edit templet
no any button option for confirmation
Easy to set up, but would be nice if you offer more customization, flows, etc.
Hi there,
Thanks for the feedback. We’re glad the setup was easy, and we hear you on wanting more customization and flows. We’re actively exploring improved templates, and we have some exciting updates coming in the near future that we hope you will try out.
If you can share which specific flows or customization options would help most, we’ll use that to help prioritize our next updates. We appreciate you helping us improve WhatsApp for Shopify.
Best,
The WhatsApp Team
Abandoned Cart Support Required
There must be an option to customise the template.
Hi there,
Thank you for your feedback and for trying out our app. We appreciate your suggestion about adding an option to customize the message templates. We understand how important flexibility is for your business needs. We’re actively collecting feedback to improve the app, and your input will help us prioritize future updates.
We have some exciting updates planned in the near future, and we hope that you will give them a try! Thanks again for helping us make WhatsApp for Shopify better.
Best,
The WhatsApp Team