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NEED SOME MORE FEATURES
You can send only pre-defined transactional messages. No other templates allowed.
I hope they allow other approved templates in the near future.
Hi there, thanks for the feedback. You’re right that today the app supports a limited set of predefined transactional templates, and we understand the need for more flexibility with other approved templates and are actively working on features to give Shopify merchants more customization options. If you can share which approved templates you want to use via “Get Support”, it will help us prioritize.
Best, The WhatsApp Team
To be honest, the app is really good, but there are many bugs, and they happen frequently. I've only been using it for a week, and when a customer places an order, it's supposed to be sent automatically, right? Well, it's not. Instead, it sends the wrong template. I really don't see why it would be so difficult for the developers to fix this; they're clearly neglecting it. Besides that, it often sends mass messages that Meta detects as intrusive. I would really appreciate some support from you. Thank you very much, and I hope you improve.
Hi there, thank you for the detailed feedback, and we’re sorry for the experience. Sending the wrong template and unexpected behavior is not acceptable. Please contact us via "Get support" so we can investigate. Best, The WhatsApp Team
no pude usarlo quisiera un tutorial mas completo para poder comprender sus funciones ya que me parecen interesantes y completas
Meta üzerinden oluşturduğum parametreleri buradan aktif edemiyorum. Harici uygulamalar kullanmak zorunda bırakıyor.
Works smoothly and is far more cost-effective than other third-party apps. However, it’s missing two critical features: the ability to edit templates and the option to schedule messages. While you can create new templates in the WhatsApp Manager within Meta Business Suite, there’s currently no way to access or use those templates inside the Shopify WhatsApp app, nor can you set messages to be sent after a delay—whether a few minutes or even a day after an order is placed—which is quite disappointing. Hopefully the developers address this soon.
Hello there,
We've launched message customization. You can now edit messages (right in the app) to match your brand.
We are working hard to improve the app and we appreciate your feedback.
Best,
The WhatsApp Business Team
The message content should be fully customisable. It offers insufficient messaging features. An application with potential but unable to utilise it.
the option to edit templates must be added, also one issue that we are facing is with order shipped message being sent to the customer the moment order is manifested, which should not be the case, instead it should go when order has been picked up by courier.
Hello there,
Apologies for the lateness of our reply.
You'll be happy to know that you can now customize sent messages to match your brand voice. We have also addressed the order shopped problem you mentioned.
Please reach out to support via the "Get Support" link in the app so we can assist with any other issues.
Thank you for trying our app and for your feedback!
Hello, Looks great but i just signed up but its telling me my trial has expired when its just today i signed up. So basically i have not used my 1000 free messages. Can this be resolved?
22-Nov-25 : Give easy customise message facility
26-Nov-25 : Suddenly integration with Shopify stopped sending message via whatsapp. Business is already verified on meta.
