WhatsApp

Hello. Meta has rejected your messages, saying that they do not comply with Meta's rules. I submitted a request, but it has been pending for a month now. As a result, my customers have not received any messages for a month. Please advise me on what to do to resolve this issue.

It's a very useful automation service, but sometimes i face some issues in whatsapp application on phone, which is the customer number shown as unknown user which make some conflict, and the message which is contain the order details always doesn't appear while shown as this message may take a while, i already sent to whatsapp support and no one could fix my issue

Cant Connect with existing WABA Account ,
Cant get support that failed sending the ticket

Great idea and its great to have an app created by WhatsApp, but the functionality is limited.

Templates are not customisable, making the messaging sound robotic and old fashioned.

The support via the build-in support button is non-exsistance, the agents wont help you as they say they dont care about Shopify x Whatsapp integration, while it is a natively built app by WhatsApp. It is quite funny to see.

There are bugs, such as the app doesnt know how to handle split fulfilment and will send out wrong notifications. Again, no support is avaliable and no way to report this issue as their support staff refuses to help, they will response with a canned message, saying they do not handle WhatsApp account bans. How silly this is.

To be honest, the app is really good, but there are many bugs, and they happen frequently. I've only been using it for a week, and when a customer places an order, it's supposed to be sent automatically, right? Well, it's not. Instead, it sends the wrong template. I really don't see why it would be so difficult for the developers to fix this; they're clearly neglecting it. Besides that, it often sends mass messages that Meta detects as intrusive. I would really appreciate some support from you. Thank you very much, and I hope you improve.

L'app ha del potenziale ma al momento presenta diversi problemi.
Il primo problema che ho riscontrato è che nonostante il negozio abbia la lingua italiana impostata i messaggi che vengono inviati al cliente hanno il titolo in italiano e il pulsante in italiano, ma il corpo del messaggio in inglese...

Dal WhatsApp Manager non è possibile modificare il messaggio perché creato da un'app esterna.

Inoltre sarebbe utile avere altri messaggi automatici che partono quando l'ordine su Shopify viene evaso e non solo quando viene spedito.

Spero presto in un aggiornamento, per poter aggiornare la mia recensione.

Aspetto una risposta, grazie

En mi tienda en Argentina funciona bien, cumple con todos los mensajes automáticos sin problemas luego de realizar una configuración correcta.

El único problema que estoy teniendo y que no encuentro solución, es que no está realizando la Respuesta automática: "Envía automáticamente un mensaje con tu información de contacto a los clientes que respondan el mensaje de utilidad en WhatsApp."

Y la verdad es que sería de suma importancia que funcionara ya que el número de teléfono que estoy usando para esta app solo es para esta app y no la estamos usando para contestar mensajes.

Works smoothly and is far more cost-effective than other third-party apps. However, it’s missing two critical features: the ability to edit templates and the option to schedule messages. While you can create new templates in the WhatsApp Manager within Meta Business Suite, there’s currently no way to access or use those templates inside the Shopify WhatsApp app, nor can you set messages to be sent after a delay—whether a few minutes or even a day after an order is placed—which is quite disappointing. Hopefully the developers address this soon.

Works smoothly and is far more cost-effective than other third-party apps.
However, it’s missing a critical feature: the ability to edit templates.

While you can create new templates in the WhatsApp Manager within Meta Business Suite, there’s currently no way to access or use those templates inside the Shopify WhatsApp app, which is quite disappointing.

Hopefully the developers address this soon, as this limitation is a common concern mentioned across many other reviews.

Foi fácil configurar, e funciona bem. Porém, não é possível editar os textos das mensagens e estão todos em português de Portugal, o que gera algumas diferenças para os brasileiros. Seria bom se tivesse uma maior gama de personalizações para cada loja.