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Very limited option, no option create new template, no option to increase daily limit even after verification, no option to contact support, only getting automated replies.
Hi there,
Thank you for the feedback and we're sorry for the trouble contacting support. Can you please try contacting WhatsApp for Shopify support? You can do so by opening WhatsApp in the Shopify Admin -> clicking the three dot menu in top right corner -> clicking "Get support". We would be happy to assist.
Best Regards,
The WhatsApp Team
Have been trying to set this app for my webshop for the past few months, but all tries including contact with the customer support has failed to give me the end result.
Hi there,
We're sorry you've had trouble with setup. We've recently revamped our Customer Support system and encourage you to reach back out. You can do so by clicking the drop-down menu in the top-right corner of the Shopify Admin and selecting "Get support."
Best Regards,
The WhatsApp Team
this app is sending utility messages visible to customers only but blank on our end
Hello there,
Thanks for the feedback & for trying our app. We've identified and resolved the issue. Inbox is working again.
Best,
The WhatsApp Team
This app is absolutely silly with how it handles verification and trying to assume things on your behalf. Honestly their isn't enough space or time to go through how bad the experience is. It took six months to finish verifying and approved and it still doesn't work and can't verify the number on this app. Edit: This is a must use app for us unfortunately which is why we tolerate it, if there was any alternative we would use it.
Hi there,
Thank you for sharing this, and we're sorry the verification experience has been so frustrating.
Please reach out via the "Get Support" link in the app with your WhatsApp Business Account and phone number details so we can look into the verification issue.
Best,
The WhatsApp Team
Application difficile à personnaliser soit même, la personnalisation est faite par facebook et rien d'autres on a pas la main mise dessus, application à revoir sérieusement.
Bonjour,
merci pour votre retour. Nous comprenons l'importance de pouvoir personnaliser vous-même les messages, et nous recueillons ces commentaires pour prioriser de futures améliorations. Si vous le souhaitez, contactez-nous via « Get Support » dans l'application pour partager plus de détails.
Cordialement,
L'équipe WhatsApp
After doing all the setup. It automatically disconnects after 10 mins and logsout from all devices and disconnects from shopify so i have to do it all again, then the same problem happen again and again.
I can't connect the directory
No muestra las plantillas que yo edito y tampoco en el idioma que selecciono
Hola,
Lamentamos que esto no esté funcionando como deseas. Por favor, contacta a soporte (en la aplicación) para que podamos ayudarte a resolver este problema.
Saludos,
El equipo de WhatsApp
The app is not working, and I've messages their support team but they never respond!
Hi there,
We've received your support inquiry and are actively working on a resolution. Please check the thread for updates. We appreciate your patience and feedback.
Best Regards,
The WhatsApp Team
when i tried to customize the preset template, product_image got disappeard
Hi there,
Thanks for trying the new message customization feature that lets you customize nessage tenplates to match your brand.
The feature already allows for custom images on customized templates. Based, on your feedback, we have updated it to also allow combining default product images with a customized template. Please check out the update.
We are working hard to improve the app and your feedback is helpful towards that goal. Thank you.
Best,
The WhatsApp Business Team
