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Application difficile à personnaliser soit même, la personnalisation est faite par facebook et rien d'autres on a pas la main mise dessus, application à revoir sérieusement.
Bonjour,
merci pour votre retour. Nous comprenons l'importance de pouvoir personnaliser vous-même les messages, et nous recueillons ces commentaires pour prioriser de futures améliorations. Si vous le souhaitez, contactez-nous via « Get Support » dans l'application pour partager plus de détails.
Cordialement,
L'équipe WhatsApp
This app is absolutely silly with how it handles verification and trying to assume things on your behalf. Honestly their isn't enough space or time to go through how bad the experience is. It took six months to finish verifying and approved and it still doesn't work and can't verify the number on this app. Edit: This is a must use app for us unfortunately which is why we tolerate it, if there was any alternative we would use it.
Hi there,
Thank you for sharing this, and we're sorry the verification experience has been so frustrating.
Please reach out via the "Get Support" link in the app with your WhatsApp Business Account and phone number details so we can look into the verification issue.
Best,
The WhatsApp Team
After doing all the setup. It automatically disconnects after 10 mins and logsout from all devices and disconnects from shopify so i have to do it all again, then the same problem happen again and again.
Então, fiquei muito feliz com o lançamento desse aplicativo de forma nativa e tudo mais, porém parece que ele não funciona. Fiz todas as configurações, mas nenhuma automação está funcionando.
Não informa se a mensagem não foi enviada, não fica claro o que aconteceu e não dá para acompanhar de forma simples. É horrível. Não tem nenhuma sinalização de erro ou de sucesso, enfim, sinceramente não entendi por que esse app existe se não cumpre aquilo para o que foi programado.
Olá, obrigado pelo feedback detalhado. Lamentamos que você não esteja vendo as automações funcionando e que a experiência não deixe claro sucesso/erro. Queremos investigar o que está acontecendo na sua conta. Por favor, entre em contato pelo “Get Support” no app com detalhes da configuração e exemplos (pedido/evento) para que possamos analisar e orientar uma correção. Atenciosamente, Equipe WhatsApp
Cant Connect with existing WABA Account ,
Cant get support that failed sending the ticket
Hi there, sorry you’re unable to connect your existing WABA and that support ticket submission failed. We've recently updated our support system and encourage you to reach out via "Get support" again.
Best,
The WhatsApp Team
Have been trying to set this app for my webshop for the past few months, but all tries including contact with the customer support has failed to give me the end result.
Hi there,
We're sorry you've had trouble with setup. We've recently revamped our Customer Support system and encourage you to reach back out. You can do so by clicking the drop-down menu in the top-right corner of the Shopify Admin and selecting "Get support."
Best Regards,
The WhatsApp Team
I would like to be able to register my shop under my tax doc, that has my name not my business account, it doesn't allow me to do that but in my country is the way we register the business
Very disappointing overall. It is not possible to properly edit the message templates, which severely limits customization. Even worse, the automated translations (for example into German) are completely incorrect and unusable.
It's surprising that such a fundamental issue has not been noticed or fixed. This is a critical bug that directly affects customer communication.
Hi there, thank you for sharing these details. We’re sorry about your experience—especially around limited template editing and incorrect translations, which can seriously impact customer communication. We’re actively working on adding more features to support message template customization.
To get help with translation issues, please contact our support team via the “Get Support” link in the app and include screenshots plus the exact language and settings used, so we can investigate and escalate appropriately.
Best,
The WhatsApp Team
O catalogo do WhatsApp deveria ser sincronizado com a loja Shopify.
לא נוח לשימוש ולא מוצא כאן שום יתרון עבור העסק שלי
היי, תודה על המשוב. מצטערים לשמוע שהאפליקציה לא הייתה נוחה לשימוש ולא הוסיפה ערך לעסק שלך. נשמח להבין מה בדיוק לא עבד עבורך כדי שנוכל לשפר. אנא פנה/י לתמיכה דרך “Get Support”
