Reviews (582)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app user-friendly and easy to set up, offering a cost-effective solution compared to third-party options. Its automation features, like automatic order updates, save time and enhance customer communication. As the official integration, it provides seamless performance, aiding in workflow management. Many prefer it over traditional emails for effective customer interactions, noting its excellent performance and perfect integration with Shopify.
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To be honest, the app is really good, but there are many bugs, and they happen frequently. I've only been using it for a week, and when a customer places an order, it's supposed to be sent automatically, right? Well, it's not. Instead, it sends the wrong template. I really don't see why it would be so difficult for the developers to fix this; they're clearly neglecting it. Besides that, it often sends mass messages that Meta detects as intrusive. I would really appreciate some support from you. Thank you very much, and I hope you improve.
Hi there, thank you for the detailed feedback, and we’re sorry for the experience. Sending the wrong template and unexpected behavior is not acceptable. Please contact us via "Get support" so we can investigate. Best, The WhatsApp Team
no pude usarlo quisiera un tutorial mas completo para poder comprender sus funciones ya que me parecen interesantes y completas
cumple con el objetivo, seria ideal poder modificar los mensajes que se envían
Hola, gracias por tu reseña y por usar la app. Nos alegra saber que cumple con tu objetivo. Entendemos la importancia de poder personalizar los mensajes y estamos recopilando este tipo de comentarios para priorizar mejoras. Si tienes ejemplos concretos, compártelos con nosotros mediante “Get Support” en la app. Saludos, El equipo de WhatsApp
Easy integration and accurate notifications. This is the official WhatsApp App to configure the customer notifications and works perfectly.
לא נוח לשימוש ולא מוצא כאן שום יתרון עבור העסק שלי
היי, תודה על המשוב. מצטערים לשמוע שהאפליקציה לא הייתה נוחה לשימוש ולא הוסיפה ערך לעסק שלך. נשמח להבין מה בדיוק לא עבד עבורך כדי שנוכל לשפר. אנא פנה/י לתמיכה דרך “Get Support”
AMAZING, THIS JUST ELIMINATED ALL THESE COSTLY MARKET AVAILABLE MENTORS, JUST REDUCES MY WHOLE PRESSURE.AND IT DOESNT REQUIRE ANY SEPERATE NUMBER, IT USED OUR BUSINESS WHATSAPP NUMBER TO SEND ORDER UPDATES, AND WE ALSO ABLE TO USE IT FOR MANUAL CHATS WITH CUSTOMERS. THANK YOU META
WhatsApp order updates are not being sent since yesterday. All of a sudden it stopped sending messages to the customers for any order updates.
Hi there, thanks for flagging this and sorry for the disruption. If order updates suddenly stopped sending, it may be related to billing or account restrictions. Please reach out via the “Get Support” link in the app with the timeframe and a couple of affected order IDs so we can investigate and help restore sending.
Best, The WhatsApp Team
Can you please add a custom message option and automation thing like sending one more custom msg after few days of order confirmation
Great idea and its great to have an app created by WhatsApp, but the functionality is limited.
Templates are not customisable, making the messaging sound robotic and old fashioned.
The support via the build-in support button is non-exsistance, the agents wont help you as they say they dont care about Shopify x Whatsapp integration, while it is a natively built app by WhatsApp. It is quite funny to see.
There are bugs, such as the app doesnt know how to handle split fulfilment and will send out wrong notifications. Again, no support is avaliable and no way to report this issue as their support staff refuses to help, they will response with a canned message, saying they do not handle WhatsApp account bans. How silly this is.
Hi there, thank you for the detailed feedback, and we’re sorry for your experience. We understand the need for more customizable templates, and issues like split fulfillment sending incorrect notifications are important for us to address. Please contact us by clicking "Get support" so we can investigate.
Best,
The WhatsApp Team
You can send only pre-defined transactional messages. No other templates allowed.
I hope they allow other approved templates in the near future.
Hi there, thanks for the feedback. You’re right that today the app supports a limited set of predefined transactional templates, and we understand the need for more flexibility with other approved templates and are actively working on features to give Shopify merchants more customization options. If you can share which approved templates you want to use via “Get Support”, it will help us prioritize.
Best, The WhatsApp Team
