Reviews (543)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app user-friendly and cost-effective, enhancing efficiency by automating order updates and improving customer communication. Integration with WhatsApp Business allows use of personal numbers and tracking through chat logs. The app supports multiple languages and adapts to different regions, positively impacting workflow and customer interactions. Merchants express satisfaction with its usefulness and seamless integration into business operations.
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Application difficile à personnaliser soit même, la personnalisation est faite par facebook et rien d'autres on a pas la main mise dessus, application à revoir sérieusement.
After doing all the setup. It automatically disconnects after 10 mins and logsout from all devices and disconnects from shopify so i have to do it all again, then the same problem happen again and again.
Então, fiquei muito feliz com o lançamento desse aplicativo de forma nativa e tudo mais, porém parece que ele não funciona. Fiz todas as configurações, mas nenhuma automação está funcionando.
Não informa se a mensagem não foi enviada, não fica claro o que aconteceu e não dá para acompanhar de forma simples. É horrível. Não tem nenhuma sinalização de erro ou de sucesso, enfim, sinceramente não entendi por que esse app existe se não cumpre aquilo para o que foi programado.
Olá, obrigado pelo feedback detalhado. Lamentamos que você não esteja vendo as automações funcionando e que a experiência não deixe claro sucesso/erro. Queremos investigar o que está acontecendo na sua conta. Por favor, entre em contato pelo “Get Support” no app com detalhes da configuração e exemplos (pedido/evento) para que possamos analisar e orientar uma correção. Atenciosamente, Equipe WhatsApp
Cant Connect with existing WABA Account ,
Cant get support that failed sending the ticket
Hi there, sorry you’re unable to connect your existing WABA and that support ticket submission failed. We've recently updated our support system and encourage you to reach out via "Get support" again.
Best,
The WhatsApp Team
Very disappointing overall. It is not possible to properly edit the message templates, which severely limits customization. Even worse, the automated translations (for example into German) are completely incorrect and unusable.
It's surprising that such a fundamental issue has not been noticed or fixed. This is a critical bug that directly affects customer communication.
Hi there, thank you for sharing these details. We’re sorry about your experience—especially around limited template editing and incorrect translations, which can seriously impact customer communication. We’re actively working on adding more features to support message template customization.
To get help with translation issues, please contact our support team via the “Get Support” link in the app and include screenshots plus the exact language and settings used, so we can investigate and escalate appropriately.
Best,
The WhatsApp Team
I would like to be able to register my shop under my tax doc, that has my name not my business account, it doesn't allow me to do that but in my country is the way we register the business
O catalogo do WhatsApp deveria ser sincronizado com a loja Shopify.
לא נוח לשימוש ולא מוצא כאן שום יתרון עבור העסק שלי
היי, תודה על המשוב. מצטערים לשמוע שהאפליקציה לא הייתה נוחה לשימוש ולא הוסיפה ערך לעסק שלך. נשמח להבין מה בדיוק לא עבד עבורך כדי שנוכל לשפר. אנא פנה/י לתמיכה דרך “Get Support”
WhatsApp order updates are not being sent since yesterday. All of a sudden it stopped sending messages to the customers for any order updates.
Hi there, thanks for flagging this and sorry for the disruption. If order updates suddenly stopped sending, it may be related to billing or account restrictions. Please reach out via the “Get Support” link in the app with the timeframe and a couple of affected order IDs so we can investigate and help restore sending.
Best, The WhatsApp Team
We need support and cant get any help with out account always blocked using this
Hi there, we’re sorry you’re having trouble getting support and that your account is being blocked. Please contact us by clicking "Get support" in the app so we can review your account status and guide next steps.
Best,
The WhatsApp Team
