Reviews (599)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app user-friendly and easy to set up, offering a cost-effective solution compared to third-party options. Its automation features, like automatic order updates, save time and enhance customer communication. As the official integration, it provides seamless performance, aiding in workflow management. Many prefer it over traditional emails for effective customer interactions, noting its excellent performance and perfect integration with Shopify.
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We're a small business. Prior to installing I was able to use broadcasts for my business. After installing I can no longer access broadcasts or even find a paid way to send out marketing comms at scale from Whatsapp. I'm likely to just remove this Whatsapp integration.
It does automate customer order updates, so that's nice, but it's not helping me grow my business.
Decisamente da migliorare, fa il suo ma sarebbe meglio che i templates dei messaggi li puoi governare direttamente da l'app su Shopify, che capisca il tipo di valuta a seconda del mercato di riferimento del cliente.
Aggiungerei inoltre la possibilità di mettere il pulsante chatta con noi.
Ciao, grazie per il feedback dettagliato. Ci dispiace che l’esperienza non sia ancora all’altezza: capiamo quanto sia importante gestire i template e opzioni come “Chatta con noi”.
Per quanto riguarda la valuta: i messaggi inviati ai clienti mostreranno sempre la valuta con cui hanno completato il checkout, che dipende dai mercati supportati dal tuo Shop. Le anteprime dei messaggi all’interno dell’app potrebbero invece non mostrare la valuta corretta, perché possiamo determinare la valuta effettiva del messaggio solo al momento del checkout.
Stiamo raccogliendo questi suggerimenti per migliorare il prodotto. Se puoi, contattaci tramite “Get Support” nell’app con dettagli sulla tua configurazione, così possiamo anche verificare eventuali soluzioni temporanee.
Cordiali saluti,
Team WhatsApp
No permite personalizar el mensaje
Great idea and its great to have an app created by WhatsApp, but the functionality is limited.
Templates are not customisable, making the messaging sound robotic and old fashioned.
The support via the build-in support button is non-exsistance, the agents wont help you as they say they dont care about Shopify x Whatsapp integration, while it is a natively built app by WhatsApp. It is quite funny to see.
There are bugs, such as the app doesnt know how to handle split fulfilment and will send out wrong notifications. Again, no support is avaliable and no way to report this issue as their support staff refuses to help, they will response with a canned message, saying they do not handle WhatsApp account bans. How silly this is.
Hi there, thank you for the detailed feedback, and we’re sorry for your experience. We understand the need for more customizable templates, and issues like split fulfillment sending incorrect notifications are important for us to address. Please contact us by clicking "Get support" so we can investigate.
Best,
The WhatsApp Team
The Currency need to be fixed
I sell sometimes in Saudi Riyal and when ppl get the msgs its on USD
No permite editar plantillas
i disconnected it many times cuz there is a problem with uploading messages
Hi there, thanks for your feedback—sorry you’re running into issues uploading messages and having to disconnect repeatedly. Please contact us by clicking "Get support" in the app so we can investigate.
Best,
The WhatsApp Team
no option for edit templet
no any button option for confirmation
Hi there, thanks for your feedback. We understand how important it is to edit templates and add buttons (like confirmations). We are actively working on features to give Shopify merchants more control over template customization.
Best,
The WhatsApp Team
You cannot customize any message content, but I believe most users think this is necessary. I hope the edit message function will be added soon. Without this function, this app is basically unusable.
UPDATE: You can now customize messages to match your brand voice! We are working hard to make further improvements to the app. Thanks again for your feedback.
Hi there,
Thank you for sharing your feedback and for trying out our app. We understand how important it is to be able to customize message content to fit your business needs.
We’re actively working on adding more flexibility and customization options, and we have recently launched a new format for order update messages that will give your customers more information about their order. We hope that you will give the new message format a try!
Your input helps us prioritize future updates, so thanks again for helping
us make WhatsApp for Shopify better.
Best,
The WhatsApp Team
Me gustaría poderlo poner en mi pagina para que los clientes que entre se comunique por esta vía.
Hola,
Gracias por tu comentario y por probar nuestra aplicación. Entendemos que te gustaría que los clientes puedan comunicarse directamente a través de WhatsApp en tu página. Estamos trabajando para mejorar la integración y facilitar la comunicación entre negocios y clientes. Si tienes sugerencias específicas o necesitas ayuda con la configuración, por favor contáctanos.
Saludos,
El equipo de WhatsApp
