Reviews (543)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app user-friendly and cost-effective, enhancing efficiency by automating order updates and improving customer communication. Integration with WhatsApp Business allows use of personal numbers and tracking through chat logs. The app supports multiple languages and adapts to different regions, positively impacting workflow and customer interactions. Merchants express satisfaction with its usefulness and seamless integration into business operations.
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To be honest, the app is really good, but there are many bugs, and they happen frequently. I've only been using it for a week, and when a customer places an order, it's supposed to be sent automatically, right? Well, it's not. Instead, it sends the wrong template. I really don't see why it would be so difficult for the developers to fix this; they're clearly neglecting it. Besides that, it often sends mass messages that Meta detects as intrusive. I would really appreciate some support from you. Thank you very much, and I hope you improve.
Hi there, thank you for the detailed feedback, and we’re sorry for the experience. Sending the wrong template and unexpected behavior is not acceptable. Please contact us via "Get support" so we can investigate. Best, The WhatsApp Team
no pude usarlo quisiera un tutorial mas completo para poder comprender sus funciones ya que me parecen interesantes y completas
You can send only pre-defined transactional messages. No other templates allowed.
I hope they allow other approved templates in the near future.
Hi there, thanks for the feedback. You’re right that today the app supports a limited set of predefined transactional templates, and we understand the need for more flexibility with other approved templates and are actively working on features to give Shopify merchants more customization options. If you can share which approved templates you want to use via “Get Support”, it will help us prioritize.
Best, The WhatsApp Team
kann kann leider nicht einstellen, wann die Nachrichten versendet werden sollen, was sehr schade ist, da es ja bei jeden anders ist.
Hallo, danke für Ihr Feedback. Wir verstehen, dass es wichtig ist, den Versandzeitpunkt der Nachrichten steuern zu können. Wir sammeln diese Rückmeldungen, um mehr Flexibilität in zukünftigen Versionen zu ermöglichen. Wenn Sie uns mehr Kontext geben möchten, kontaktieren Sie bitte den Support über „Get Support“ in der App. Viele Grüße, Das WhatsApp Team
Works smoothly and is far more cost-effective than other third-party apps. However, it’s missing two critical features: the ability to edit templates and the option to schedule messages. While you can create new templates in the WhatsApp Manager within Meta Business Suite, there’s currently no way to access or use those templates inside the Shopify WhatsApp app, nor can you set messages to be sent after a delay—whether a few minutes or even a day after an order is placed—which is quite disappointing. Hopefully the developers address this soon.
Şablonları güncelleyemiyoruz. Stoğa gelince haber ver kısmıda olsa süper olur.
Geri bildiriminiz için teşekkürler. Şablonları daha kolay özelleştirip güncelleyebilmeniz için aktif olarak yeni özellikler üzerinde çalışıyoruz—gelişmeleri en kısa sürede paylaşacağız.
Meta üzerinden oluşturduğum parametreleri buradan aktif edemiyorum. Harici uygulamalar kullanmak zorunda bırakıyor.
Good. But very limited
Hi there, thanks for the feedback. We’re glad it’s working, and we hear you that the functionality feels limited. If you can share what you need most via “Get Support”, it will help us prioritize improvements. Best, The WhatsApp Team
the option to edit templates must be added, also one issue that we are facing is with order shipped message being sent to the customer the moment order is manifested, which should not be the case, instead it should go when order has been picked up by courier.
22-Nov-25 : Give easy customise message facility
26-Nov-25 : Suddenly integration with Shopify stopped sending message via whatsapp. Business is already verified on meta.
