An official app from Meta: Keep customers informed with timely order updates on WhatsApp

Seamlessly integrate WhatsApp with your Shopify store in a few clicks, freeing up more time for you to focus on your business. At checkout, your customers will see an option to get order updates on WhatsApp. Build trust by automatically updating customers about their order at every step of the post-purchase journey.

Connect your WhatsApp Business account to integrate
Choose from a list of pre-written templates that contain dynamic variables
Improve customer satisfaction and reduce support cases
Leverage WhatsApp’s interactive features to strengthen customer relationships

Popular with stores like yours: Based in United States

Languages

English

Works with

Shopify Admin
WhatsApp

Pricing

External charges may be billed by Meta separately from your Shopify invoice. Learn more

Free

Free to install

Click link for detailed pricing info

All charges are billed in USD. See all pricing options

Reviews (348)

Overall rating

4.3

Counts per rating level

74% of ratings are 5 stars
258
7% of ratings are 4 stars
26
5% of ratings are 3 stars
19
3% of ratings are 2 stars
10
10% of ratings are 1 stars
35

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its user-friendliness, ease of setup, and cost-effectiveness, making it accessible for all technical levels. It enhances customer service by efficiently sending order notifications and streamlining business operations. The straightforward installation and minimal configuration are highly valued, with its smooth performance improving process efficiency and customer interactions. Merchants describe it as a "pain killer" for reducing costs and simplifying management.

February 28, 2026

It's a very useful automation service, but sometimes i face some issues in whatsapp application on phone, which is the customer number shown as unknown user which make some conflict, and the message which is contain the order details always doesn't appear while shown as this message may take a while, i already sent to whatsapp support and no one could fix my issue

AMADORA

Egypt

3 months using the app

March 3, 2026

Cant Connect with existing WABA Account ,
Cant get support that failed sending the ticket

Joiway

Indonesia

About 1 month using the app

February 9, 2026

Great idea and its great to have an app created by WhatsApp, but the functionality is limited.

Templates are not customisable, making the messaging sound robotic and old fashioned.

The support via the build-in support button is non-exsistance, the agents wont help you as they say they dont care about Shopify x Whatsapp integration, while it is a natively built app by WhatsApp. It is quite funny to see.

There are bugs, such as the app doesnt know how to handle split fulfilment and will send out wrong notifications. Again, no support is avaliable and no way to report this issue as their support staff refuses to help, they will response with a canned message, saying they do not handle WhatsApp account bans. How silly this is.

AVO Blind Box

United Kingdom

12 days using the app