WhatsDesk Voice‑Video Helpdesk

Voice, video & live chat helpdesk. Reply inside tickets with audio, video or screen share.

WhatsDesk is a voice- and video-first helpdesk for Shopify stores. Instead of only typing, agents can send quick voice notes, short video clips, or screen shares directly inside support tickets, so issues get resolved clearly and fast. When both the agent and customer are online, it works as live chat. When they are not, it falls back to threaded tickets with a unified email inbox, so no conversation gets lost. Messages are auto-transcribed and translated for global customers. Set up in minutes.

• Real-time live chat with smart fallback to threaded tickets when agents are away
• Reply inside tickets using voice notes, short video clips, or screen share
• Public ticket links let customers follow and reply securely
• Unified inbox with email in & out so conversations stay in one place
• Auto-transcribes and translates messages to support customers in any language