The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Took too long to receive a reply to my question
The configuration of the application is difficult for those who do not have computer knowledge. It should be more intuitive, that is, high explanatory step by step.
I really wanted this app to work for me because majority of my customers use Whatsapp, however setting it up just didn't work out. It could've been my theme but after installing it the buttons would not match up to where I was told they would show up. And somehow the color was missing from the button and ended up being directly on top of my add to cart button. Very glitchy.
Great app and a breeze to install... why the low rating well when you create an app surely you wish it to be the best it can from the start? Pride in the thing you create you would think...? Well when your presented with this:
"You have your WhatsApp button already set up, but you're not getting many shares. Why? Your products and blog posts are awesome, but your customers simply don't notice the button." and they wish to fleece you for $30 more for the product you just installed not being the best it could or working to the best of its potential and these words come from the app designer you have to wonder.
Shame as this would have got 5 stars but don't like being told by the company that produced the app that it's not really performing as well as it should without spending another $30 !!