Overall rating
4.1
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration, multi-platform chat functionality, and customizable widget design. They report increased customer interaction and sales, attributing this to the app's professional design and stable performance. The responsive customer support and the app's ability to offer multiple communication options, which boosts trust and sales, are also highly valued. Plus, it's free.

June 14, 2023

Working Great On Our Website, Very Nice App Looks Great And Professional,
Recommended To All !
https://my-premium-manual-source.com/

My-Premium-Manual-Source
Israel
Over 3 years using the app
SAAS GROVE COM LTD replied June 14, 2023

Thank you for your review. Feel free to contact us again any time you need help =)

March 7, 2024

First of all it slows down the website loading significantly - second they keep on increasing the fee and refuse your the service even though you are subscribed to prior Paid service agreement - uninstalling the app soon - And yes ZERO support!

The Blingspot Studio
Pakistan
SAAS GROVE COM LTD replied March 11, 2024

I'm sorry that you feel upset. You have been using GetButton since 2018 and the price was always $2.99 for you even after the price increases for new customers, which happened just once in the last 5 years.

I have checked the tickets and we have been answering all your emails =(

As for the slowing down, the button works asynchronously and loads after every other content loads on your page. You haven't contacted us regarding this matter.

Please reply to my email.
Alex.

August 10, 2023

Finally it worked, it took me hours to find-out that if someone don't put WhatsApp/Call contact number as per example format with proper spaces and brackets like this "+92(319) 123-45-67", it won't work!
Although, upon pressing Save Button; it will display a message "Congratulations! Your chat button was successfully saved. View live on your store!"
Instead it must display an error/warning message with such text input fields!

Simplify Life Store
Pakistan
4 months using the app
SAAS GROVE COM LTD replied August 11, 2023

Thank you for the review.
Actually the form supports multiple phone number formats like
+92(319) 123-45-67
+92319 1234567
923191234567.
They will all work with https://api.whatsapp.com/send/?phone=923191234567&text&type=phone_number&app_absent=0.

If you have a specific example that didn't work, please drop us an email at customer-success@getbutton.io

Edited April 11, 2023

I can't get in any customer support contact with you guys,
I have some problem about the icon, I want to move it to the middle on the mobile side, not at the bottom.
If you see this comment, please contact me immediately at info@evbases.com

This comment will be deleted until my problem is solved,
I have not received a reply now, please help me how should I solve the problem now,
He didn't help me to solve the problem, I don't know how to upgrade

EVBASE-Premium EV&Tesla Accessories
China
3 months using the app
SAAS GROVE COM LTD replied April 11, 2023

Hello,
We were in touch with you 5 minutes after your first email, and have offered you a custom workaround to meet your requirements, which seems to have made you happy.

​Your comments like "Please revise it as soon as possible, otherwise I will give another bad review.". I feel sad when customers are blackmailing us with bad reviews in order to get extra attention. We have always been helpful and this is just not fair.

Please remove the review as it is not appropriate.
If you need anything else, feel free to contact us again.

Thank you.

March 9, 2024

es funktioniert nicht mehr und keiner hilft, mein Icon ist einfach nur grün pbwohl ich ein Bild aufgeladen hab, es gehen nicht alle funktionen...vorher hat monatelang alles geklappt

Akif Rana GmbH
Germany
SAAS GROVE COM LTD replied March 11, 2024

You wrote to us during the weekend, when our team is not always available. There was a temporary issue when we were updating the app. Not it's been a week since everything works fine.

I see that you are using our button and are happy with it.
Please, fix your review. Thank you

April 19, 2017

Looks great .
It is a very useful tab especially for customers who have questions while shopping.
Appreciate it

Kpbpharmacy
United States
Over 6 years using the app
Edited June 12, 2018

Amazing app for my store! and most of all it is FREE! ^^

Nett Nett Club Automotive Professional Customised Car Mats
Singapore
Over 4 years using the app
April 9, 2017

After today's update, when a user clicks on the chat button, it takes him/her directly to the WhatsApp application (on a smartphone) or to WhatsApp Web version (on a desktop PC or laptop). This makes the WhatsHelp App even more practically useful than before! Thanks a ton, Dmitry ... well done!

Prasenjit Sarkar
https://tech2cool.myshopify.com

Tech2cool
Singapore
Over 4 years using the app
July 29, 2017

I install this app for my page yesterday. Not hard to manage, tonight I am start testing the chart tool from my web and communicate with people who left me message.

The app is very stable, will try to see one more week and come back for sure leave better review and share to others ^_^

La Fortuitous
United States
About 4 years using the app
November 28, 2017

This app is just what we have been looking for. Thank you Whatshelp team!

Kbeautytour
South Korea
About 4 years using the app