Avis (463)

Note globale
4,7
Nombre d’avis par note
  • 87 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
2 août 2024

Support is awesome and the product speaks for itself. There is a marked changed in conversion when I turn it off. Keep up the great work!

Skiff Life
États-Unis
Environ 6 ans d’utilisation de l’application
3 octobre 2024

Super fast concise help from Marko. This app has also generated me so much extra revenue, cant recommend enough.

Oliver

Sentinel Cameras
Australie
20 jours d’utilisation de l’application
3 octobre 2024

App works fantastic. We collected hundreds of emails during the first 4-5 days. Support is also very helpful and fast to react which is very important to us while testing.
I got helped out by Marco. Thank you for that

Taipan Schmuck
Allemagne
6 jours d’utilisation de l’application
Modifié le 1 août 2024

Maybe due to the time zone issue, they all responded to us later. They also tried to solve the problem for us and compensate us, and I like it for actively solving the problem. This App is great overall, but I think there are still loopholes, which led to we lost of money. In fact, we limited the total number of products (the total number of prizes that can be drawn) and the number of times a single user uses it, but this program did not work. There were situations where the actual number of winners exceeded the set number and a single customer could purchase multiple products. I set it according to normal understanding and there was nothing wrong with it, because we have also used other apps. I didn't see a place where I could set a limit on the total number of products for one user. Although it was set that one user could only use it once, the same customer could still purchase multiple quantities. I don't know if it's a problem with Shopify or their program. If Shopify doesn't support it, I think the explanation in the setting should be explained and more detailed.

NiceHCK Audio
Chine
3 mois d’utilisation de l’application
IT Trading d.o.o. a répondu 30 juillet 2024

Hi there. We have answered every ticket you opened and this is simply false and not true. There was no bug, you have set it up wrong, you have set up the discount to be used only once, but set no limit on the quantity of items.

1 octobre 2024

I had some issues with setting up different languages for the different paths on our webshops and Marko helped solve my issues very quickly. Two thumbs up!

Solis of Switzerland AG
Suisse
Environ 2 heures d’utilisation de l’application
25 juin 2024

HORRIBLE! The worst customer service of any app i use! First off, this is a PAID app so you would expect great customer service. I get way better customer service from free apps I use(usually reply within 10 mins)... 2 days now trying to chat with them for help. They "seen" my messages, and still no response.

Howah Originals
Canada
3 mois d’utilisation de l’application
IT Trading d.o.o. a répondu 26 juin 2024

Hi there, I have used multiple emails to get in touch but i get no response.

11 juillet 2024

Karl has an attitude problem. I merely wanted to change the background segments of the wheel to my own images. Karl said this is not possible, the file sizes being uploaded was causing problems and slowing the app down so it was disabled. I merely suggested that a maximum file size limit be added to prevent this from happening. Karl said it cannot be done we get 100s of people asking. I responded saying if so many people want these features why do you not cater to these people? He told me that since I know so much about what his app needs why dont i build one myself!! Serious attitude problem. Wow.

POKEMAD LIMITED
Royaume-Uni
Environ 4 heures d’utilisation de l’application
IT Trading d.o.o. a répondu 12 juillet 2024

Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable behavior you experienced. Please be assured that we are taking your feedback very seriously and will be addressing this issue promptly and will resolve this directly with our employee.

Is there anything we can do for you, to help with this unacceptable behavior and somehow make this a nice experience for you?

Thank you

16 mai 2024

excellent service. helped us with all our problems.
highly recommended

KITTINIS
Allemagne
5 mois d’utilisation de l’application
10 octobre 2024

So far I am loving it!

Women Who Lift Weights
Canada
2 jours d’utilisation de l’application
21 mai 2024

Great app for gaining email addresses and rewarding customers, great conversion at a great ROI.

Twinings
Royaume-Uni
Plus de 2 ans d’utilisation de l’application