รีวิว (201)
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Good
L'application fait ce qu'elle promet de faire et le fait bien, par contre le temps de réponse du service client est vraiment décevant (une quinzaine de jours à deux reprises)
Support is awesome and the product speaks for itself. There is a marked changed in conversion when I turn it off. Keep up the great work!
Disgusting Chat Support
The customer got a reply within 30 mins of the ticket opening, which was not satisfactory and said we are disgusting. Being in this space for over 8 years and catered to over 100K stores, this makes us sad as a project. People having bad days and just posting vulgar posts because of that, unacceptable.
awesome support team and app. Can definitely recommend!
Good app, easy to use, high CR. But I think they should give us more option to customize the appearance, slices options, number of slices,...
Maybe due to the time zone issue, they all responded to us later. They also tried to solve the problem for us and compensate us, and I like it for actively solving the problem. This App is great overall, but I think there are still loopholes, which led to we lost of money. In fact, we limited the total number of products (the total number of prizes that can be drawn) and the number of times a single user uses it, but this program did not work. There were situations where the actual number of winners exceeded the set number and a single customer could purchase multiple products. I set it according to normal understanding and there was nothing wrong with it, because we have also used other apps. I didn't see a place where I could set a limit on the total number of products for one user. Although it was set that one user could only use it once, the same customer could still purchase multiple quantities. I don't know if it's a problem with Shopify or their program. If Shopify doesn't support it, I think the explanation in the setting should be explained and more detailed.
Hi there. We have answered every ticket you opened and this is simply false and not true. There was no bug, you have set it up wrong, you have set up the discount to be used only once, but set no limit on the quantity of items.
Karlo was extremely helpful, patient and professional. His knowledge helped me successfully address my issue.
Super fast concise help from Marko. This app has also generated me so much extra revenue, cant recommend enough.
Oliver
2022 REVIEW: We collected many thousands of good prospects with this app. A great developer and we'll be looking for what else the app maker offers; on this one, though, we did find another option that gives almost all the same features and integrates better with our Klaviyo account. Please note that I would give this app 5 stars overall, but the last 6 months we were being charged monthly after the developer turned off the application's "live" status to a "draft campaign" during an app refresh. I'm sure they probably emailed us about it saying we needed to take some action to continue using the app with new features...but if so, we never saw it. The $90 in charges over 6 months for an app that wasn't working isn't a big deal...but the 1000 subscribers we should have collected over that time with Wheelio activated kind of is. Discovering that failure on the app's part is the only reason we started looking for a replacement. ORIGINAL REVIEW: We get an additional 2.3 new subscribers for every 100 visitors every day without fail than we got from the same amount of traffic and alternative popups. We're still in the 6 figures of annual traffic but if and when we grow our store to millions of annual visitors that same percentage of extra subscribers will be hugely valuable. As it is now, we're paying about 17 cents to capture a subscriber. That works at ROI and at scale for us. Thanks Wheelio. Oh yeah, the holiday theme defaults absolutely rock. You can see the current Halloween one on CubicZirconia.com right now...if you dare try to leave the website. IDEA: Allow us conversion pirate Wheelio users to "opt in" to a feature via on/off toggle that means I am OKing Wheelio to CHANGE ITSELF during certain dates to match a holiday theme. For example, October 10 through November 2 the Halloween theme is automatically switched to, and February 27 to March 20 the St Patricks Day one etc. The need to change the theme manually is hard to remember for a busy business owner, if you don't yet have a fulltime marketing or IT staff with annual/monthly procedures. 5 stars all the way.