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Customer service representative Marko promptly answered our questions about setting up multiple discount codes, helping us easily find the settings. Great job!
Zero support. Left me on read for hours even after I sent follow ups. Basic customer service does not exist.
Thank you for the review. Im not sure where you tried to contact us as I cant find any tickets. If i can help in any way, please contact us at info@wheelio-app.com or our in chat support and id love to help.
Im sorry for your experience and would love to make this a pleasant one.
Merci à Marko pour sa disponibilité et sa réactivité pour la bonne mise en œuvre de notre première campagne sur Wheelio.
Maybe due to the time zone issue, they all responded to us later. They also tried to solve the problem for us and compensate us, and I like it for actively solving the problem. This App is great overall, but I think there are still loopholes, which led to we lost of money. In fact, we limited the total number of products (the total number of prizes that can be drawn) and the number of times a single user uses it, but this program did not work. There were situations where the actual number of winners exceeded the set number and a single customer could purchase multiple products. I set it according to normal understanding and there was nothing wrong with it, because we have also used other apps. I didn't see a place where I could set a limit on the total number of products for one user. Although it was set that one user could only use it once, the same customer could still purchase multiple quantities. I don't know if it's a problem with Shopify or their program. If Shopify doesn't support it, I think the explanation in the setting should be explained and more detailed.
Hi there. We have answered every ticket you opened and this is simply false and not true. There was no bug, you have set it up wrong, you have set up the discount to be used only once, but set no limit on the quantity of items.
Support is awesome and the product speaks for itself. There is a marked changed in conversion when I turn it off. Keep up the great work!
HORRIBLE. DO NOT DOWNLOAD. CUSTOMER SUPPORT IS HORRIBLE. THEY PROVIDE NO SUPPORT, AND THEY'RE REFUSING TO REFUND ME WHEN THE APP HASN'T BEEN WORKING FOR MONTHS...I ONLY NOTICED AFTER DOING A MANUAL CHECK. ABSOLUTE SCAM.
Hi there,
We’re sorry to hear you’re frustrated, but we’d like to clarify the situation for transparency.
The app was installed and actively billed through Shopify’s recurring billing system for several months. During that time, it was not visible on your storefront due to a script on your site that blocked it from rendering correctly. This was not an app-side malfunction, and unfortunately not something we can automatically detect without manual investigation.
Despite this, we issued a four-month refund as a courtesy, even though the app was installed, active, and incurring infrastructure costs on our end, and there was no obligation under Shopify’s policies to refund those charges.
We strive to be fair and reasonable with all merchants, and we always encourage reaching out as soon as something doesn’t appear to be working so we can help resolve it quickly. We’re happy to assist with setup, troubleshooting, or preventing future charges at any time.
We respectfully disagree with the characterization of this situation as a “scam,” but we appreciate the feedback and wish you the best moving forward.
Marko is very professional and enthusiastic; he made my work easy and straightforward. Thank you for your support!
Good app, easy to use, high CR. But I think they should give us more option to customize the appearance, slices options, number of slices,...
L'application fait ce qu'elle promet de faire et le fait bien, par contre le temps de réponse du service client est vraiment décevant (une quinzaine de jours à deux reprises)
Good customer service.Thank you, Marko! Helped us a lot to customize it for our store. Very quick response.
