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Karl has an attitude problem. I merely wanted to change the background segments of the wheel to my own images. Karl said this is not possible, the file sizes being uploaded was causing problems and slowing the app down so it was disabled. I merely suggested that a maximum file size limit be added to prevent this from happening. Karl said it cannot be done we get 100s of people asking. I responded ...
Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable behavior you experienced. Please be assured that we are taking your feedback ...
HORRIBLE! The worst customer service of any app i use! First off, this is a PAID app so you would expect great customer service. I get way better customer service from free apps I use(usually reply within 10 mins)... 2 days now trying to chat with them for help. They "seen" my messages, and still no response.
Hi there, I have used multiple emails to get in touch but i get no response.
Worst app ever. Never pop up. Cancel subscription and still being charged. I have 2 charges , reach out too customer support and they claim not being charged. Not happy. Need find another platform for online store. This is not false. I have proof of charges on Shopify. It shows billing date and charges
This is simply false. We have contacted the customer and explained why they were charged by Shopify and we also issued a refund, even if we didnt need to.
If this is still ...
Wheelio now turns into a website speed killer. Makes all that loading slow as hell. I guess Ill never use again
Hello,
we pride ourselves in making Wheelio light as possible and that is has minimal effect on your site speed. If you test our app, you can see it is the lightest possible ...
Update: Wheelio, what you just said makes absolutely jack sense. You cannot just 'upload to an email service' without names and other information which WAS CAPTURED and NOT include in the CSV.
After a year and a half of using Wheelio, I wanted to take all the emails collected, but turns out what they give you doesn't even work, you cannot import the contacts into Shopify. Trash app, really angry ...
Hi,
Thank you for the review. Our app captures emails and the emails are saved either in our database, pushed to an actual email service (which Shopify is not) or can be ...
Used the basic plan for about a year and my experience has been sub par. Yes, my conversion rate was about a 13% so not too bad but the actual conversion rate for remarketing to those who came from wheelio is abysmal. ALSO NOTE: you can not export your data unless you are on the pro plan. It does not matter that you are no longer in the free trial and pay for their service you will still not be ...
Hi,
Im sorry your experience was sub par, but all the plans have email exports and integrations, there is no difference between options. Not just that, all the plans have the ...
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Hi, not sure what this is, but its not a legit review, so we reported it to Shopify. Our support is available for you if you need any help. Best in new year!
***UPDATE***
After the snarky response from the developer, I decided to update my review. I would also like to point out we did open support tickets and brought these issues to the attention of the app developer first, but received a similar response from them. The app works but is severely lacking for businesses that care anything about metrics. It also can create a nightmare for coupon ...
Hello, thank you for the review, let me explain the issues you highlighted.
1.) If you use dynamic discounts, it means that each code is unique, you can always use normal ...
Would not use again, comes across as spammy and charges me without letting me cancel subscription
Hi,
I feel that you are frustrated that you got charged, since you thought this was a free app. No need to make false statements tho.
You can cancel our app anytime, just ...
Extremely disappointing customer service. I do no recommend dealing with this company. I thought Karlo was working on resolving my issue but have not heard from them in 3 weeks!
Hello,
sorry for the experience you had, but we answered immediately and all the emails went to the email you had registered for support, but you had not opened them.
If you ...