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HORRIBLE! The worst customer service of any app i use! First off, this is a PAID app so you would expect great customer service. I get way better customer service from free apps I use(usually reply within 10 mins)... 2 days now trying to chat with them for help. They "seen" my messages, and still no response.
Hi there, I have used multiple emails to get in touch but i get no response.
Worst app ever. Never pop up. Cancel subscription and still being charged. I have 2 charges , reach out too customer support and they claim not being charged. Not happy. Need find another platform for online store. This is not false. I have proof of charges on Shopify. It shows billing date and charges
This is simply false. We have contacted the customer and explained why they were charged by Shopify and we also issued a refund, even if we didnt need to.
If this is still ...
Karl has an attitude problem. I merely wanted to change the background segments of the wheel to my own images. Karl said this is not possible, the file sizes being uploaded was causing problems and slowing the app down so it was disabled. I merely suggested that a maximum file size limit be added to prevent this from happening. Karl said it cannot be done we get 100s of people asking. I responded ...
Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable behavior you experienced. Please be assured that we are taking your feedback ...
When we discovered this App, we thought it was really genius and had really high hopes!
Unfortunately, we had to quickly contact support regarding a horrifying bug with the software on iPhones: on any version of iOS, its blocks completely the entire site and won't let a user insert its email because of a faulty input.
When we contacted support first, they told us that it was only on a specific ...
Hi,
I just want to clear up this, since it was a FB messenger issue with our partner, Recart. The issue was long resolved and Wheelio works great on all iOS and other ...
Would not use again, comes across as spammy and charges me without letting me cancel subscription
Hi,
I feel that you are frustrated that you got charged, since you thought this was a free app. No need to make false statements tho.
You can cancel our app anytime, just ...
WORST CUSTOMER SERVICE I'VE HAD IN A LONG TIME. Rude, and completely unhelpful when, if he'd helped me, he may have retained my business and had me recommend this to others. Not recommended at all.
If you go and join Soundest for your mail outs, they offer you this exact same thing for FREE!
Hi,
sometimes someone just has a bad day and needs to shout at someone. Unfortunately this was your day and you had to steam out.
If you decide to let your anger and use our ...
Wheelio now turns into a website speed killer. Makes all that loading slow as hell. I guess Ill never use again
Hello,
we pride ourselves in making Wheelio light as possible and that is has minimal effect on your site speed. If you test our app, you can see it is the lightest possible ...
Update: Wheelio, what you just said makes absolutely jack sense. You cannot just 'upload to an email service' without names and other information which WAS CAPTURED and NOT include in the CSV.
After a year and a half of using Wheelio, I wanted to take all the emails collected, but turns out what they give you doesn't even work, you cannot import the contacts into Shopify. Trash app, really angry ...
Hi,
Thank you for the review. Our app captures emails and the emails are saved either in our database, pushed to an actual email service (which Shopify is not) or can be ...
Used the basic plan for about a year and my experience has been sub par. Yes, my conversion rate was about a 13% so not too bad but the actual conversion rate for remarketing to those who came from wheelio is abysmal. ALSO NOTE: you can not export your data unless you are on the pro plan. It does not matter that you are no longer in the free trial and pay for their service you will still not be ...
Hi,
Im sorry your experience was sub par, but all the plans have email exports and integrations, there is no difference between options. Not just that, all the plans have the ...
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Hi, not sure what this is, but its not a legit review, so we reported it to Shopify. Our support is available for you if you need any help. Best in new year!