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HORRIBLE! The worst customer service of any app i use! First off, this is a PAID app so you would expect great customer service. I get way better customer service from free apps I use(usually reply within 10 mins)... 2 days now trying to chat with them for help. They "seen" my messages, and still no response.
Hi there, I have used multiple emails to get in touch but i get no response.
Karl has an attitude problem. I merely wanted to change the background segments of the wheel to my own images. Karl said this is not possible, the file sizes being uploaded was causing problems and slowing the app down so it was disabled. I merely suggested that a maximum file size limit be added to prevent this from happening. Karl said it cannot be done we get 100s of people asking. I responded saying if so many people want these features why do you not cater to these people? He told me that since I know so much about what his app needs why dont i build one myself!! Serious attitude problem. Wow.
Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable behavior you experienced. Please be assured that we are taking your feedback very seriously and will be addressing this issue promptly and will resolve this directly with our employee.
Is there anything we can do for you, to help with this unacceptable behavior and somehow make this a nice experience for you?
Thank you
Worst app ever. Never pop up. Cancel subscription and still being charged. I have 2 charges , reach out too customer support and they claim not being charged. Not happy. Need find another platform for online store. This is not false. I have proof of charges on Shopify. It shows billing date and charges
This is simply false. We have contacted the customer and explained why they were charged by Shopify and we also issued a refund, even if we didnt need to.
If this is still left like this, our legal team will defend our brand name on false claims.
When we discovered this App, we thought it was really genius and had really high hopes!
Unfortunately, we had to quickly contact support regarding a horrifying bug with the software on iPhones: on any version of iOS, its blocks completely the entire site and won't let a user insert its email because of a faulty input.
When we contacted support first, they told us that it was only on a specific version on iOS. After checking on 5 other iPhones, including an iPhone X, I can tell you that this problem exists on EVERY iPhone and iOS version we tested.
We expect them to correct this problem, but in the meantime we can't afford to block 80% of our mobile-incoming traffic.
Hi,
I just want to clear up this, since it was a FB messenger issue with our partner, Recart. The issue was long resolved and Wheelio works great on all iOS and other browsers.
Have a great day,
Karlo
Would not use again, comes across as spammy and charges me without letting me cancel subscription
Hi,
I feel that you are frustrated that you got charged, since you thought this was a free app. No need to make false statements tho.
You can cancel our app anytime, just any other app, you only need to delete it.
If you have any questions, feel free to contact us anytime.
Have a great day,
Karlo
WORST CUSTOMER SERVICE I'VE HAD IN A LONG TIME. Rude, and completely unhelpful when, if he'd helped me, he may have retained my business and had me recommend this to others. Not recommended at all.
If you go and join Soundest for your mail outs, they offer you this exact same thing for FREE!
Hi,
sometimes someone just has a bad day and needs to shout at someone. Unfortunately this was your day and you had to steam out.
If you decide to let your anger and use our app, we are always here to help. Anytime, anywhere.
Give us a message,
Have a great day,
Karlo
Wheelio now turns into a website speed killer. Makes all that loading slow as hell. I guess Ill never use again
Hello,
we pride ourselves in making Wheelio light as possible and that is has minimal effect on your site speed. If you test our app, you can see it is the lightest possible optin available for this quality and that your site is slow because of other apps.
Best to test with GTmetrix or similar programs so identify bottlenecks. If you need help, let us know and we can help.
Have a great day,
Karlo
Update: Wheelio, what you just said makes absolutely jack sense. You cannot just 'upload to an email service' without names and other information which WAS CAPTURED and NOT include in the CSV.
After a year and a half of using Wheelio, I wanted to take all the emails collected, but turns out what they give you doesn't even work, you cannot import the contacts into Shopify. Trash app, really angry at this, over 2.5k emails gone in the wind.
Hi,
Thank you for the review. Our app captures emails and the emails are saved either in our database, pushed to an actual email service (which Shopify is not) or can be exported as a .csv file (all the emails are saved inside) and can we imported to any service on the planet that uses imports. True, you can import it to any service without editing the file, which is logical, since every service uses its own formatting. But the changes are usually naming the columns in the file and take around 1 minute to do.
Im sorry you feel this way, but your emails are safe and sound. Since you are an agency, Im sure you have someone that is familiar with .csv or .xml files and you can send them or save them wherever you want.
Hope this helps you out.
UPDATED to help the customer understand: You were never on the PRO version of Wheelio, which collects the names and other fields, so you were not collecting that data. We have in app support chat and if you have/had any more questions, we would have help you out. Also, email services let you import raw email data, since all basic opt ins collect only email addresses and not names.
You never contacted out support, our team would have helped you in any way you needed. Sorry you feel this way...
Have a great day,
Karlo
Used the basic plan for about a year and my experience has been sub par. Yes, my conversion rate was about a 13% so not too bad but the actual conversion rate for remarketing to those who came from wheelio is abysmal. ALSO NOTE: you can not export your data unless you are on the pro plan. It does not matter that you are no longer in the free trial and pay for their service you will still not be allowed to export your data. And the price difference between the plans is ridiculous so I will be uninstalling and starting to gather new data. Wish I would have just used the Klaviyo pop up from the beginning.
Hi,
Im sorry your experience was sub par, but all the plans have email exports and integrations, there is no difference between options. Not just that, all the plans have the same features...
Let me know how can I help out to remedy the situation.
Have a great day,
Karlo
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Hi, not sure what this is, but its not a legit review, so we reported it to Shopify. Our support is available for you if you need any help. Best in new year!