Wonderment Post‑Purchase , 62 anmeldelser
When it comes to personalizing your customers tracking/shipping experience, Wonderment has made the job easier than one would expect. The $100 is an amazing price especially with the all the help their team is willing (and able) to provide to get you up and running and help with any and all troubleshooting you require. It's been awhile since I've fully trust another software team to truly have my customers best interest in mind and help me to deliver it. The idea that we switched Wonderment on right before BFCM and our office was closed, yet the Wonderment team assured us they would keep and eye out and make sure things continued to run smoothly was not only a huge shock, but an incredible look at how much they care for and want their customers to succeed. Shout to Sivan and Julie for continuing to enhance the customer service and making sure I have all the information!
Wonderment has helped me with so many things already. We've only used them for a few months now but we've been able to stay so proactive with any shipping concerns that can happen in transit that our customers are appreciative rather than upset about the issue just because we were able to reach out and offer insight and solutions before they even knew there was a delay.
We have just started using this app and it's absolutely amazing.
They simply build all you need to give your customers a fantastic experience about their orders, with a lot of information on tracking. All the email flows within the brand voice were customised for us and we didn't have to do anything.
This was particularly good for me because I'm not quite a tech person... so, incredible job, Sivan and team! Keep up the great work and thank you very much!
Ticiana and Leonardo, from Crochetree
Here at Krost New York, we really love to utilize every tool we can to boost the user's experience & find the best practices for post purchase options. Working & integrating Wonderment has been an easy and useful adjustment to our site & we are so happy with the results. Sivan has been especially helpful & we are looking forward to everything we can continue to see in the benefits of this application.
Wonderment is one of my favorite tools in our CX tech stack. This tool has empowered us to be able to communicate the entire after fulfillment journey to our customers and across our team internally. It's so much more than just sending emails/sms on the package journey, it has literally given us the ability to stay proactive for our customers if something goes wrong during fulfillment.
Additionally, the order tracking page is highly customizable and we have been able to offer our customer's an amazing brand experience.
I just switched over to Wonderment and they made the process incredibly simple.
My old tracking software began putting key features behind a paywall such as seeing average delivery time and percentage breakdowns.
I knew Wonderment was a better overall pick but I had reservations about switching just due to my personal time. Thankfully, Wonderment's team was able to get my Klaviyo flows set up and design my tracking page for me.
They also turned off old emails and flows and turned theirs on.
10/10 service, the app is very intuitive, and I'm sure my customer experience will improve.
Wonderment has really been a game changer for our company. Compared to other solutions on the market, Wonderment stands out with its powerful dashboard and its ability to make reports and look at and filter all shipments by carrier, status, and more. The email for transactional emails have been so easy to implement and helped to increase open rates for our company by multiples. I've had nothing but the best experience working with their team. They are talented, kind, and responsive. Highly recommend the app!
Wonderment is an amazing app that has transformed the way I manage my orders. The user interface is intuitive and customizable, making it easy to navigate and manage all my orders in one place.
The automated tracking updates and delivery notifications have been a game-changer for me, providing peace of mind and improving customer trust. Overall, I highly recommend Wonderment to any online seller looking for an efficient and reliable order tracking solution.
This is the most amazing team ever - seriously in awe of their CX and how they are willing to work with our small team to help us get set up. Brilliant app and will make our life so much easier. We almost built out manual automations for this before realizing the full potential of this app!
Wonderment is a fanstastic app! We've been using them for a couple of weeks, and I can personally say the support is superb! Every issue we've had has been resolved speedily, and they've gone above and beyond to accommodate our customizations. The app itself is simple yet effective; it provides timely information to customers about their package transit information - and it has helped reduce the number of 'where is my order' inquiries to our CS team. All round recommend.