Wonderment Post‑Purchase , 75 anmeldelser

We signed up with Wonderment earlier this year and their team and support have been second to none! We are in the process integrating Wonderment with an electronic gift notes program and Austin has been super helpful with getting things setup and tested on our store before we launch!

We've been live with Wonderment for just over a month and it has rapidly become one of the most valuable assets in our tech stack. Not only did we see nearly immediate incremental revenue, but we also improved our customer experience dramatically. The advanced reporting allows us to keep FedEx honest and ensure they're delivering on the service levels we've purchased. In addition, the integration with Klaviyo means we can A/B test subject lines and creative to optimize performance. Lastly, the team, the team, the team. They've been fantastic holding our hand every step of the way. This is a MUST-HAVE Shopify app you won't regret!

Looking for an all-in-one shipping and order tracking app for your customers? This shipping track app is the one for you. I've tried a dozen different apps that help my customers with order tracking (and trust me when I say a dozen). However, I noticed the majority of them lacked the ability of our brand to notify customers of specific delays or were way too pricy for what they had to offer. Personally, I'm in love with the flow triggers that are on the integration with Klaviyo that let customers and us know about any delays. After setting up Where's My Order, we saw our order tracking ticket volume cut by 40%. It gives us ease of mind knowing our customers are happy and informed about the whereabouts of their package at any moment in the delivery journey. Not to mention, the pricing structure is set up for stores of any size. Other tracking apps charge a ridiculous monthly cost for features that this app already provides and less.

Wonderment is one of my favorite tools in our CX tech stack. This tool has empowered us to be able to communicate the entire after fulfillment journey to our customers and across our team internally. It's so much more than just sending emails/sms on the package journey, it has literally given us the ability to stay proactive for our customers if something goes wrong during fulfillment.

Additionally, the order tracking page is highly customizable and we have been able to offer our customer's an amazing brand experience.

Wonderment is an amazing app that has transformed the way I manage my orders. The user interface is intuitive and customizable, making it easy to navigate and manage all my orders in one place.

The automated tracking updates and delivery notifications have been a game-changer for me, providing peace of mind and improving customer trust. Overall, I highly recommend Wonderment to any online seller looking for an efficient and reliable order tracking solution.

The app has provided valuable visibility into shipping delays and issues that we never had before, allowing us to be proactive with our customers and resolve problems quickly. Customers have really appreciated this and this feels like an essential tool now in delivering our premier customer experience. The Wonderment team is also very responsive and has quickly helped answer any questions and troubleshoot any issues. Would recommend!

This is the most amazing team ever - seriously in awe of their CX and how they are willing to work with our small team to help us get set up. Brilliant app and will make our life so much easier. We almost built out manual automations for this before realizing the full potential of this app!

Wonderment has really been a game changer for our company. Compared to other solutions on the market, Wonderment stands out with its powerful dashboard and its ability to make reports and look at and filter all shipments by carrier, status, and more. The email for transactional emails have been so easy to implement and helped to increase open rates for our company by multiples. I've had nothing but the best experience working with their team. They are talented, kind, and responsive. Highly recommend the app!

Wonderment has helped transform my customer communication when it comes to my shipments. In the absence of improved delivery leadtimes, Wonderment is really effective in keeping my customers up to date at every step. Jess was pretty damn awesome in helping to set it all up and even integrating with Klaviyo. I'd thoroughly recommend using Wonderment to optimise your logistics and improve customer comms.

We moved from Malomo and have been on Wonderment for a year+. Wonderment offers tracking page customization (more revenue!) and also tells us proactively when orders are delayed by shipping carriers. Their service has been phenomenal (thanks Jess!) and our customers are happy. Set up and onboarding was fast and eas. Love the Klaviyo integration. This is a no brainer app for any e-commerce store.