Wonderment Post‑Purchase

I would 100% recommend Wonderment's Where's My Stuff app. Their customer service SECOND TO NONE and the product and insight they offer is above and beyond what I saw from their competitors. They truly master Klaviyo and greatly expedited rollout of multiple email flows for us. Their app also requires no integration with shipping carriers, and we were able to start analyzing thousands of order shipment data the same day of integration. We also rolled this app across our Canada, Australia and UK Shopify stores with great success!

Working with Wonderment has been an excellent experience. Their team made the onboarding and launch process easy. We've quickly seen a 10:1 ROI on the new order tracking experience and we've only just begun!

Excellent app with an excellent team. The on-branded tracking page experience is an excellent and germane way to stand out in today's difficult and historically overcrowded ecommerce market.

Easy implementation and integration with both Shopify and Klaviyo to ensure a seamless experience for our team internally as well as our customers.

Great app with comprehensive tracking page and flows to create a great customer experience. Team is amazing as well!

Previously, our customers were left in the dark when shipments by USPS or UPS were delayed and often caused a lot of support tickets and frustration for not only our team but for our customers. Since starting to use Where's My Order by Wonderment, we were able to get ahead of the delay and let our customers know ahead of time before reaching out. It created a sense of "we're on top of this, don't worry" for our customers and they greatly appreciate it. Thus creating a better customer experience which is extremely important to us. We've also been able to trigger new orders from the Wonderment Klaviyo triggers. It's a win-win! Highly recommend!

Great overall. Price to value make sense. Has improved UX and reduced CX tickets. Plan to continue using. Have not had issues. Easy onboarding. Customizable to our site.

Fantastic team, great app. Honestly, one of the best on-boarding experiences and I've been in the space for 25+ years.

I wish I would have implemented this in 2017 ;)

We've been live with Wonderment for just over a month and it has rapidly become one of the most valuable assets in our tech stack. Not only did we see nearly immediate incremental revenue, but we also improved our customer experience dramatically. The advanced reporting allows us to keep FedEx honest and ensure they're delivering on the service levels we've purchased. In addition, the integration with Klaviyo means we can A/B test subject lines and creative to optimize performance. Lastly, the team, the team, the team. They've been fantastic holding our hand every step of the way. This is a MUST-HAVE Shopify app you won't regret!

We signed up with Wonderment earlier this year and their team and support have been second to none! We are in the process integrating Wonderment with an electronic gift notes program and Austin has been super helpful with getting things setup and tested on our store before we launch!