Wonderment Post‑Purchase

We ship most of our orders with USPS and were having issues with packages getting delayed and customers thinking they were lost. Customers would reach out asking us to reship their order once it stopped moving in tracking. Now we can proactively notify customers that we're monitoring their shipment and avoid having to re-ship as many orders. This has been the only app we've found that can do this ...

I would 100% recommend Wonderment's Where's My Stuff app. Their customer service SECOND TO NONE and the product and insight they offer is above and beyond what I saw from their competitors. They truly master Klaviyo and greatly expedited rollout of multiple email flows for us. Their app also requires no integration with shipping carriers, and we were able to start analyzing thousands of order ...

Working with Wonderment has been an excellent experience. Their team made the onboarding and launch process easy. We've quickly seen a 10:1 ROI on the new order tracking experience and we've only just begun!

Excellent app with an excellent team. The on-branded tracking page experience is an excellent and germane way to stand out in today's difficult and historically overcrowded ecommerce market.

Easy implementation and integration with both Shopify and Klaviyo to ensure a seamless experience for our team internally as well as our customers.

Great app with comprehensive tracking page and flows to create a great customer experience. Team is amazing as well!

Previously, our customers were left in the dark when shipments by USPS or UPS were delayed and often caused a lot of support tickets and frustration for not only our team but for our customers. Since starting to use Where's My Order by Wonderment, we were able to get ahead of the delay and let our customers know ahead of time before reaching out. It created a sense of "we're on top of this, don't ...

Great overall. Price to value make sense. Has improved UX and reduced CX tickets. Plan to continue using. Have not had issues. Easy onboarding. Customizable to our site.

Fantastic team, great app. Honestly, one of the best on-boarding experiences and I've been in the space for 25+ years.

I wish I would have implemented this in 2017 ;)

We've been live with Wonderment for just over a month and it has rapidly become one of the most valuable assets in our tech stack. Not only did we see nearly immediate incremental revenue, but we also improved our customer experience dramatically. The advanced reporting allows us to keep FedEx honest and ensure they're delivering on the service levels we've purchased. In addition, the integration ...