Wonderment Post‑Purchase

Wonderment has helped transform my customer communication when it comes to my shipments. In the absence of improved delivery leadtimes, Wonderment is really effective in keeping my customers up to date at every step. Jess was pretty damn awesome in helping to set it all up and even integrating with Klaviyo. I'd thoroughly recommend using Wonderment to optimise your logistics and improve customer ...

Wonderment made it easy for us to provide a superior post-purchase experience to our customers which has resulted in less customer support tickets. Less customer support tickets means happier customers and a more efficient customer support team!

Great to have a dashboard and reporting to surface problems with carriers and operations. Love having a tracking page on the store for customers to see status. Using the Klaviyo integration to segment customers as well. Super helpful team made getting set up a breeze!

Wonderment is wonderful. It allows us to engage with our customers in a proactive and supportive way. We can address issues before they impact customer satisfaction. 5 stars.

I used this app to get an understanding of how we're performing with (un)fulfilled orders in a second's glance. It's saved me a ton of time to focus on exception-based reporting. Beyond that, Brian is always willing and able to go above and beyond. From asking for feedback re: what other business reporting requirements would be helpful to jumping in with adhoc solutions in a pinch. Excited to see ...

Not only are the Wonderment functions easy to use and super insightful to better understand tracking trends for our customers, but the customer support we've received from Jess is FANTASTIC! Makes all the difference.

If you are building a BRAND you need to use Wonderment. It integrates perfectly with Klaviyo + it adds triggers beyond what Shopify would send by default. Imagine all you can build once you have those triggers on Klaviyo. And you get a branded tracking page to send your customers to. The team at Wonderment is super responsive and friendly, they'll help you every step of the way.

We've been loving Wonderment so far, not just for the customer communications that are their absolute forte, but their tools and metrics have shown to become an absolute asset for our fulfillment analytics

This is the best app for value on the App Store. They help you with onboarding and the app does exactly what you need as far as tracking pages and customer emails.

I’m leaving this review after a particularly great experience where I asked for a feature request on Twitter and the founder responded, built the feature, and launched it within 48 hours.

An awesome app and an awesome team behind it! Onboarding was fast and painless, and Wonderment has allowed us both to keep our customers engaged by providing up-to-date tracking information and to address any shipping problems that come up before customers are even aware that there's an issue.