Wonderment Post‑Purchase

We moved from Malomo and have been on Wonderment for a year+. Wonderment offers tracking page customization (more revenue!) and also tells us proactively when orders are delayed by shipping carriers. Their service has been phenomenal (thanks Jess!) and our customers are happy. Set up and onboarding was fast and eas. Love the Klaviyo integration. This is a no brainer app for any e-commerce store.

I used this app to get an understanding of how we're performing with (un)fulfilled orders in a second's glance. It's saved me a ton of time to focus on exception-based reporting. Beyond that, Brian is always willing and able to go above and beyond. From asking for feedback re: what other business reporting requirements would be helpful to jumping in with adhoc solutions in a pinch. Excited to see how this app continues to evolve as it's already great stuff!

There is absolutely no excuse for not going above and beyond for your customers and providing a wonderful, on brand post purchase experience. So many brands stop putting forth effort when they acquire a customer, but that's when the real work starts. Wonderment has been huge in helping us keep our customers updated with their order, and has always reduced our cx tickets. As a plus, the onboarding is excellent and the entire team is top notch.

Wonderment is a solid app and we're so glad we found it. Gives us great visibility into our customers' shipping statuses and they integrate with all our apps. Their team is super helpful and always open to feedback on new features. Highly recommend them.

Easy implementation and integration with both Shopify and Klaviyo to ensure a seamless experience for our team internally as well as our customers.

There's no way to prevent orders from being delayed, but this app helps make the customer experience better and helps our customer service look better. The app easily integrates with Klaviyo, allowing us to set up flows and send automated emails to customers when their order might be delayed. The Where's My Order team has been super helpful and responsive in helping customizing everything to our needs. Highly recommend to all Shopify businesses.

I am saving hundreds and getting every feature I ever dreamed of for my Shopify store. If all orders go through Shopify, this is a dreamy solution for SMS and email notifications, tracking pages for Ontrac, UPS, FedEx, notifications and warnings for my team when items are stalled (it tells customers too), and I can even use their tracking pages to get people into my referral program and text list. You should integrate with Klaviyo email and SMS. Their engineers are really talented, they have been in the ecomm game. A+. Thank you Brian and your team! This is a legitimate product.

A really great way to provide transparency to customers while also reducing the amount of emails people send asking "where's my order??" Julie in particular was helpful in getting our theme looking great and the team is quite responsive. I love having the klaviyo integration which sends notifications to customers about their order's journey.

Excellent app and customer care team. They are always open to feedback and have added several of the items we've asked for in order to better dynamically populate our content and serve our customer. It has saved a lot of time for our team by allowing us to be proactive. Highly recommend!

Working with Wonderment has been an excellent experience. Their team made the onboarding and launch process easy. We've quickly seen a 10:1 ROI on the new order tracking experience and we've only just begun!