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Wonderment has given us a good insight into orders that are being delayed in shipping and the tools to be more proactive with our customers.
I would give 5 Stars if the reporting was more intuitive and easy to work with- the dashboard looks nice, but in terms of a working portal to manage orders, there is a still a lot of downloading and exporting CSVs needed in order to achieve what we require.
Overall Customer Service and support from Wonderment is 5 Stars :)
The app enables real-time updates to the customer on their delivery, which customers love and reducing customer service time needed for customers chasing their orders. The on-site tracking page means more opportunities for customers to convert. Their support is fantastic, thanks to Julie for resolving issues caused by our unique shipping set-up.
Wonderment is a fanstastic app! We've been using them for a couple of weeks, and I can personally say the support is superb! Every issue we've had has been resolved speedily, and they've gone above and beyond to accommodate our customizations. The app itself is simple yet effective; it provides timely information to customers about their package transit information - and it has helped reduce the number of 'where is my order' inquiries to our CS team. All round recommend.
tragic communication and after 6 months of back and forth they finally realized the solution will not work for our store as intended. stay away
Great app with comprehensive tracking page and flows to create a great customer experience. Team is amazing as well!
the klaviyo integration is seamless and the whole onboarding process is a breeze. if you're looking to improve your shipping notification efficiency, i highly recommend wonderment!
Big fan of the Wonderment team and the ease of using the app to power branded order tracking experiences. Really helpful for both our team and our customers.
Easy implementation and integration with both Shopify and Klaviyo to ensure a seamless experience for our team internally as well as our customers.
Fantastic team, great app. Honestly, one of the best on-boarding experiences and I've been in the space for 25+ years.
I wish I would have implemented this in 2017 ;)
Wonderment is wonderful. It allows us to engage with our customers in a proactive and supportive way. We can address issues before they impact customer satisfaction. 5 stars.
