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3 Mart 2021

Wonderment is a solid app and we're so glad we found it. Gives us great visibility into our customers' shipping statuses and they integrate with all our apps. Their team is super helpful and always open to feedback on new features. Highly recommend them.

Surely Non-Alcoholic Wine
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 3 yıl
24 Haziran 2021

There's no way to prevent orders from being delayed, but this app helps make the customer experience better and helps our customer service look better. The app easily integrates with Klaviyo, allowing us to set up flows and send automated emails to customers when their order might be delayed. The Where's My Order team has been super helpful and responsive in helping customizing everything to our needs. Highly recommend to all Shopify businesses.

SNACKLINS
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 yıldan fazla
21 Ağustos 2021

I am saving hundreds and getting every feature I ever dreamed of for my Shopify store. If all orders go through Shopify, this is a dreamy solution for SMS and email notifications, tracking pages for Ontrac, UPS, FedEx, notifications and warnings for my team when items are stalled (it tells customers too), and I can even use their tracking pages to get people into my referral program and text list. You should integrate with Klaviyo email and SMS. Their engineers are really talented, they have been in the ecomm game. A+. Thank you Brian and your team! This is a legitimate product.

Farmers Juice
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 yıldan fazla
17 Şubat 2021

Excellent app and customer care team. They are always open to feedback and have added several of the items we've asked for in order to better dynamically populate our content and serve our customer. It has saved a lot of time for our team by allowing us to be proactive. Highly recommend!

tentree
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 yıldan fazla
10 Haziran 2022

Working with Wonderment has been an excellent experience. Their team made the onboarding and launch process easy. We've quickly seen a 10:1 ROI on the new order tracking experience and we've only just begun!

Kopari Beauty
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 yıldan fazla
Wonderment yanıt 15 Haziran 2022

Wow, we're thrilled to hear you're seeing so much value from our newest feature! Thanks for sharing :).

19 Mart 2021

Previously, our customers were left in the dark when shipments by USPS or UPS were delayed and often caused a lot of support tickets and frustration for not only our team but for our customers. Since starting to use Where's My Order by Wonderment, we were able to get ahead of the delay and let our customers know ahead of time before reaching out. It created a sense of "we're on top of this, don't worry" for our customers and they greatly appreciate it. Thus creating a better customer experience which is extremely important to us. We've also been able to trigger new orders from the Wonderment Klaviyo triggers. It's a win-win! Highly recommend!

Muddy Bites
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 2 yıl
6 Eylül 2022

We signed up with Wonderment earlier this year and their team and support have been second to none! We are in the process integrating Wonderment with an electronic gift notes program and Austin has been super helpful with getting things setup and tested on our store before we launch!

Wüfers
Kanada
Uygulamayı kullanma süresi:1 yıldan fazla
4 Nisan 2021

Looking for an all-in-one shipping and order tracking app for your customers? This shipping track app is the one for you. I've tried a dozen different apps that help my customers with order tracking (and trust me when I say a dozen). However, I noticed the majority of them lacked the ability of our brand to notify customers of specific delays or were way too pricy for what they had to offer. Personally, I'm in love with the flow triggers that are on the integration with Klaviyo that let customers and us know about any delays. After setting up Where's My Order, we saw our order tracking ticket volume cut by 40%. It gives us ease of mind knowing our customers are happy and informed about the whereabouts of their package at any moment in the delivery journey. Not to mention, the pricing structure is set up for stores of any size. Other tracking apps charge a ridiculous monthly cost for features that this app already provides and less.

Doe Lashes
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
19 Mart 2023

Wonderment is one of my favorite tools in our CX tech stack. This tool has empowered us to be able to communicate the entire after fulfillment journey to our customers and across our team internally. It's so much more than just sending emails/sms on the package journey, it has literally given us the ability to stay proactive for our customers if something goes wrong during fulfillment.

Additionally, the order tracking page is highly customizable and we have been able to offer our customer's an amazing brand experience.

feastables
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
7 Mart 2023

Wonderment is an amazing app that has transformed the way I manage my orders. The user interface is intuitive and customizable, making it easy to navigate and manage all my orders in one place.

The automated tracking updates and delivery notifications have been a game-changer for me, providing peace of mind and improving customer trust. Overall, I highly recommend Wonderment to any online seller looking for an efficient and reliable order tracking solution.

Laumière Gourmet Fruits
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla