Wonderment Post‑Purchase

Working with Wonderment has been an excellent experience. Their team made the onboarding and launch process easy. We've quickly seen a 10:1 ROI on the new order tracking experience and we've only just begun!

Previously, our customers were left in the dark when shipments by USPS or UPS were delayed and often caused a lot of support tickets and frustration for not only our team but for our customers. Since starting to use Where's My Order by Wonderment, we were able to get ahead of the delay and let our customers know ahead of time before reaching out. It created a sense of "we're on top of this, don't worry" for our customers and they greatly appreciate it. Thus creating a better customer experience which is extremely important to us. We've also been able to trigger new orders from the Wonderment Klaviyo triggers. It's a win-win! Highly recommend!

Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers.

Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!

We have been using Wonderment for a month or so now and have been loving it! We are about to kick off the Klaviyo integration but their incredibly helpful team and amazing product have already made it a must-have for our store!

I would 100% recommend Wonderment's Where's My Stuff app. Their customer service SECOND TO NONE and the product and insight they offer is above and beyond what I saw from their competitors. They truly master Klaviyo and greatly expedited rollout of multiple email flows for us. Their app also requires no integration with shipping carriers, and we were able to start analyzing thousands of order shipment data the same day of integration. We also rolled this app across our Canada, Australia and UK Shopify stores with great success!

Fantastic app with incredible support. Very fast to respond to questions and they really can't do enough to help.
One of very few order tracking apps that works well with Royal Mail.
I strongly recommend giving Where's My Order a try!

This is the most amazing team ever - seriously in awe of their CX and how they are willing to work with our small team to help us get set up. Brilliant app and will make our life so much easier. We almost built out manual automations for this before realizing the full potential of this app!

Fantastic team, great app. Honestly, one of the best on-boarding experiences and I've been in the space for 25+ years.

I wish I would have implemented this in 2017 ;)

Really amazon tool! But the best is the support. Brian is doing everything to make you happy as a b2b customer. Really appreciate all his effort he delivered for us. Thank you so much!!

Here at Krost New York, we really love to utilize every tool we can to boost the user's experience & find the best practices for post purchase options. Working & integrating Wonderment has been an easy and useful adjustment to our site & we are so happy with the results. Sivan has been especially helpful & we are looking forward to everything we can continue to see in the benefits of this application.