Wonderment Post‑Purchase

Because customer experience doesn't end at the checkout.

Forfait gratuit disponible. Des frais supplémentaires peuvent s'appliquer.

Spécificités de l’application

  • Flux de travail fluide : utilisation directe dans l'interface administrateur Shopify

  • Technologie de pointe : fonctionne avec les thèmes les plus récents

  • Vitesse testée : impact faible sur votre boutique en ligne

Section des valeurs clés

No More Shipping Blindspots

Quickly find stalled shipments and reveal patterns with your fulfilment and carriers. Gain insight to make delivery improving decisions.

Prevent 'Where's My Order?'

Let customers know you're on top of delivery delays. Use our email and SMS integrations to send notifications before they have to ask CS.

Drive Repeat Customers

Customize your order tracking page with bestsellers, related products, usage tips or a quiz to grow your relationship with customers.

Détails de l'application

Wonderment Post‑Purchase

Wonderment Post‑Purchase

Your customers deserve a remarkable experience, from start to finish. Make sure their post-purchase experience is delightful, with Wonderment.

Stay on top of stalled deliveries

You’ve done the work to acquire a customer and encourage them to buy your products - don’t lose them at the last mile! With Wonderment’s post-purchase platform, you can sort orders by their fulfillment status, carrier, or region and let customers know about shipping delays before they have to file a support ticket.

Here are some positive outcomes:

  • Your operations manager will dig the visibility into carrier performance
  • Your CX lead will love the reduced ticket volume
  • You won’t send product review requests before an order has been delivered
  • Your customers will know you have their back and return to feeling excited about their purchase.

Change your customer support from reactive to proactive

Shipping delays may be out of your control, but how you handle them is a reflection of your brand. Here are two easy ways to turn a negative experience positive:

  1. Wonderment’s carrier performance dashboard, delivery report emails and Slack notifications help you catch stalled shipments before they impact your customers
  2. Wonderment’s email and SMS integrations let you trigger notifications about delivery delays so your customers are informed about their order status at every stage of the fulfillment process

Offer a premium customer experience

Transactional emails (i.e, “order shipped,” “order delivered”) have way higher open and click-through rates than traditional marketing emails, and it’s our mission to show them the love and attention they deserve.

Wonderment allows you to send customizable shipping and delivery notifications that link to an order tracking page hosted on your website, so each step of the customer journey feels on-brand and relevant.

Our customers use their order tracking pages to:

  • Build their SMS/email lists
  • Answer shipping FAQs
  • Showcase new products
  • Spotlight bestsellers
  • Offer product usage tips
  • Highlight 5-star reviews
  • Encourage app downloads
  • Share a referral or rewards program
  • Promote product quizzes

You can updated your order tracking page whenever you want, so feel free to experiment!

See value quickly

Anxious to solve your shipping problems? We can get you up and running fast:

  • Integrated with 80+ domestic and international carriers, and analyze your order shipment data on the same day of installation and understand where stalled shipments are occurring
  • We tap into other popular Shopify apps like Klaviyo, Gorgias, Attentive, Postscript, Okendo and Junip so you can start triggering flows quickly
  • Our tracking page editor and App Block make it easy to launch a tracking page. No developers or designers needed

Date de lancement

S'intègre parfaitement dans

  • Shopify Flow

S'intègre à

  • Klaviyo
  • Gorgias
  • Postscript
  • Slack
  • Reviews Platforms
  • Attentive
Wonderment Post‑Purchase

Wonderment Post‑Purchase

Your customers deserve a remarkable experience, from start to finish. Make sure their post-purchase experience is delightful, with Wonderment.

Stay on top of stalled deliveries

You’ve done the work to acquire a customer and encourage them to buy your products - don’t lose them at the last mile! With Wonderment’s post-purchase platform, you can sort orders by their fulfillment status, carrier, or region and let customers know about shipping delays before they have to file a support ticket.

Here are some positive outcomes:

  • Your operations manager will dig the visibility into carrier performance
  • Your CX lead will love the reduced ticket volume
  • You won’t send product review requests before an order has been delivered
  • Your customers will know you have their back and return to feeling excited about their purchase.

Change your customer support from reactive to proactive

Shipping delays may be out of your control, but how you handle them is a reflection of your brand. Here are two easy ways to turn a negative experience positive:

  1. Wonderment’s carrier performance dashboard, delivery report emails and Slack notifications help you catch stalled shipments before they impact your customers
  2. Wonderment’s email and SMS integrations let you trigger notifications about delivery delays so your customers are informed about their order status at every stage of the fulfillment process

Offer a premium customer experience

Transactional emails (i.e, “order shipped,” “order delivered”) have way higher open and click-through rates than traditional marketing emails, and it’s our mission to show them the love and attention they deserve.

Wonderment allows you to send customizable shipping and delivery notifications that link to an order tracking page hosted on your website, so each step of the customer journey feels on-brand and relevant.

Our customers use their order tracking pages to:

  • Build their SMS/email lists
  • Answer shipping FAQs
  • Showcase new products
  • Spotlight bestsellers
  • Offer product usage tips
  • Highlight 5-star reviews
  • Encourage app downloads
  • Share a referral or rewards program
  • Promote product quizzes

You can updated your order tracking page whenever you want, so feel free to experiment!

See value quickly

Anxious to solve your shipping problems? We can get you up and running fast:

  • Integrated with 80+ domestic and international carriers, and analyze your order shipment data on the same day of installation and understand where stalled shipments are occurring
  • We tap into other popular Shopify apps like Klaviyo, Gorgias, Attentive, Postscript, Okendo and Junip so you can start triggering flows quickly
  • Our tracking page editor and App Block make it easy to launch a tracking page. No developers or designers needed

Date de lancement

S'intègre parfaitement dans

  • Shopify Flow

S'intègre à

  • Klaviyo
  • Gorgias
  • Postscript
  • Slack
  • Reviews Platforms
  • Attentive

Free Plan

Gratuit

  • Track up to 500 orders/month for free
  • Universal dashboard
  • Detailed tracking history
  • Reporting

Premium Plan

$100/mois

Plus 4 cents per shipment for Stores over 4000+ shipments/month.

  • Klaviyo Integration and Flow Setup
  • Advanced Reporting
  • SMS Integration
  • Shopify Flow & Webhooks
  • Gorgias Integration
  • Branded Tracking Page

* Tous les frais sont facturés en USD.
** Les frais récurrents, y compris les frais mensuels ou les frais d'utilisation, sont facturés tous les 30 jours.

Avis

5.0 étoile(s) sur 5

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

Nombre d'avis par note
  • 100 % des évaluations sont des évaluations à 5 étoiles
  • 0 % des évaluations sont des évaluations à 4 étoiles
  • 0 % des évaluations sont des évaluations à 3 étoiles
  • 0 % des évaluations sont des évaluations à 2 étoiles
  • 0 % des évaluations sont des évaluations à 1 étoiles

Liste des avis

Filtrer et trier les avis

  • AllPedal

    Emplacement États-Unis
    Temps passé à utiliser l'application 4 jours

    I've tried all the post-purchase apps out there.. hands down, Wonderment does it better than everyone else. Their team is extremely responsive, and come from industry heavyweights such as Klaviyo, Hubspot, Drizly, & Wayfair. The Wonderment Post-Purchase App is mature, delivering metrics and user experience that actually matter. A+++

    Réponse du développeur
    22 juillet 2022

    We're blushing! Thank you so much, we can't wait to see what you build with the platform.

  • Kopari Beauty

    Emplacement États-Unis
    Temps passé à utiliser l'application 3 mois

    Working with Wonderment has been an excellent experience. Their team made the onboarding and launch process easy. We've quickly seen a 10:1 ROI on the new order tracking experience and we've only just begun!

    Réponse du développeur
    15 juin 2022

    Wow, we're thrilled to hear you're seeing so much value from our newest feature! Thanks for sharing :).

  • Homiah

    Emplacement États-Unis
    Temps passé à utiliser l'application 4 mois

    Was lucky to get set up with Jess. Wonderment definitely helped us launch with great post purchase experience and has prevented time spent on helping customers track their orders.

    Réponse du développeur
    15 juin 2022

    Jess is the best! So glad to hear we're helping you free up your support team and create a better experience for your customers <3.

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