Wonderment Post‑Purchase

Your customers deserve a remarkable experience, from start to finish. Make sure their post-purchase experience is delightful, with Wonderment.

Stay on top of stalled deliveries

You’ve done the work to acquire a customer and encourage them to buy your products - don’t lose them at the last mile! With Wonderment’s post-purchase platform, you can sort orders by their fulfillment status, carrier, or region and let customers know about shipping delays before they have to file a support ticket.

Here are some positive outcomes:

• Your operations manager will dig the visibility into carrier performance
• Your CX lead will love the reduced ticket volume
• You won’t send product review requests before an order has been delivered
• Your customers will know you have their back and return to feeling excited about their purchase.

Change your customer support from reactive to proactive

Shipping delays may be out of your control, but how you handle them is a reflection of your brand. Here are two easy ways to turn a negative experience positive:

1. Wonderment’s carrier performance dashboard, delivery report emails and Slack notifications help you catch stalled shipments before they impact your customers
2. Wonderment’s email and SMS integrations let you trigger notifications about delivery delays so your customers are informed about their order status at every stage of the fulfillment process

Offer a premium customer experience

Transactional emails (i.e, “order shipped,” “order delivered”) have way higher open and click-through rates than traditional marketing emails, and it’s our mission to show them the love and attention they deserve.

Wonderment allows you to send customizable shipping and delivery notifications that link to an order tracking page hosted on your website, so each step of the customer journey feels on-brand and relevant.

Our customers use their order tracking pages to:

• Build their SMS/email lists
• Answer shipping FAQs
• Showcase new products
• Spotlight bestsellers
• Offer product usage tips
• Highlight 5-star reviews
• Encourage app downloads
• Share a referral or rewards program
• Promote product quizzes

You can updated your order tracking page whenever you want, so feel free to experiment!

See value quickly

Anxious to solve your shipping problems? We can get you up and running fast:

• Integrated with 80+ domestic and international carriers, and analyze your order shipment data on the same day of installation and understand where stalled shipments are occurring
• We tap into other popular Shopify apps like Klaviyo, Gorgias, Attentive, Postscript, Okendo and Junip so you can start triggering flows quickly
• Our tracking page editor and App Block make it easy to launch a tracking page. No developers or designers needed